Our global, cross-industry research demonstrates the connection between business operations maturity and performance. Organizations were categorized into four levels of intelligent operations—stable, efficient, predictive and future-ready—based on their approach to data, technology, processes and talent.
Future-ready organizations have the highest level of operations maturity and also report higher levels of efficiency and profitability. Getting there, however, requires a dedicated focus on workforce transformation. While CHROs may own their function, they cannot shoulder this transformation responsibility alone: the entire C-suite will need to engage in the effort.
A culture that embraces agility, experimentation, and human ingenuity is one which enables the success of the organization and its workforce. In future-ready organizations:
- Talent is characterized by an agile workforce and knowledge workers who focus on judgment-based work.
- Machines create more meaningful work for people, instead of simply augmenting humans and processes.
- Use responsible skilling, training people to connect them to the future of work—whether that next job is within the organization or outside of it.