Business-critical insights at your users’ fingertips

Whether it’s an e-commerce website, a support portal, a media & publishing site, a government portal, or any information-rich website, high-performing site search plays a critical role in enhancing business efficiency and information discovery.

With deep search engine expertise, we can help you leverage open source (Elasticsearch, Solr) and commercial search solutions (Microsoft search solutions, Google Cloud Search, Sinequa, Oracle Endeca, etc.) to:

  • Enable self-service search portals to reduce support costs
  • Improve website user experience and enhance brand reputation
  • Achieve higher ROI of websites and information portals by enabling the business and stakeholders to get useful, actionable information
  • Transform traditional keyword search into more intelligent, personalized search with AI techniques like Natural Language Processing (NLP), Machine Learning and Knowledge Graphs

Website and portal search use cases

E-commerce site search

Legacy search re-platforming, search quality analysis and search relevancy tuning to increase shoppers’ satisfaction, conversion rates and revenue.

Public-facing portal search

Enables stakeholders to search for relevant information from various knowledge repositories from a single portal.

Support portals

Improve customer services by providing useful, relevant support information via search.

Corporate intranet

A single access point for employees to search for shared knowledge across the organization, enhancing productivity and insight discovery.

Media and publishing website search

Provides a rich, personalized user experience by aggregating content from multiple sources and enabling intelligent search across this content.

Government information search

Provide a better search experience across publicly available data or deliver a secure, efficient access to archived information to government employees.

View All

Search consulting and implementation services

We help clients enhance their user experiences and business results with powerful, relevant website and portal search solutions.

System infrastructure assessment

Professional recommendations that take your current systems and goals as the starting point for building a solid site search strategy.

Search quality analysis

Bridging the gap between the enterprise vocabulary and the user's intent to deliver the most relevant search results.

Content acquisition

Ingest text documents and other unstructured and structured organizational data from multiple business systems using 40+ secure connectors.

Natural Language Understanding (NLU) framework

Accenture’s R&D initiative to help create and maintain scalable enterprise language models for user interaction and document understanding.

User-friendly search and analytics UI

Provide users an enhanced search and insight discovery experience.

View All

Search & content analytics blog

Our experts discuss the latest trends and best practices for using AI-powered search and analytics to unlock more insights and achieve greater outcomes.

Ten enterprise use cases for search engines

Ten prevalent search use cases we have helped insight-driven enterprises explore and implement over the years.

Trends in knowledge management

How cognitive search, Natural Language Processing and Machine Learning are transforming knowledge management solutions.

Our leaders