CX Strategist
Role Overview
We’re seeking a Customer Strategy Manager to join the Marketing Advisory and Customer Technology team. This is a highly collaborative, client-facing role is responsible for shaping and delivering holistic customer strategies for growth accounts. You will bring vision and purpose to client and internal teams, coach and enable more junior team members, and apply strong business acumen to ensure work is both excellent and commercially viable. You’ll bring a problem-solving, creative mindset to every engagement, balancing a 360-degree focus on customer and business outcomes with measurable, results-oriented thinking.
Key Responsibilities
Solve client business problems through deep strategic experience and a human-centred design approach.
Lead highly collaborative, client-facing engagements, including running meetings and workshops to align diverse stakeholder groups.
Create high-quality baseline strategy artefacts that meet or exceed expected standards, such as roadmaps, performance reporting, research briefs and customer journey maps.
Develop holistic, end-to-end strategies for growth accounts that can be delivered by delivery teams.
Design, host and facilitate client workshops that translate ambiguity into clear direction.
Build roadmaps in partnership with delivery managers and client stakeholders.
Support sales as a Strategy subject matter expert on opportunities, applying strong business acumen to link strategy to commercial outcomes.
Bring a creative, problem-solving mindset to engagements, thinking laterally and iteratively to open up new possibilities and value for clients
Skills & Qualifications
8+ years’ experience in a strategy role within an agency or consultancy environment.
Excellent written and verbal communication skills, both internally and with clients.
Proven ability to engage and influence senior stakeholders within a business.
Strong facilitation skills and the ability to problem-solve in real time, including in front of a room.
Project management expertise: timelines, milestones, risk tracking, and deliverable ownership.
Exposure to omnichannel orchestration and channel ROI analysis.
Experience in competitive benchmarking and market insight generation.
Knowledge of martech ecosystems and integration
Tertiary qualifications in a related field.
Melbourne
Sydney
Equal Employment Opportunity Statement for Australia and New Zealand
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.