Location Facilities Specialist
The Facilities Coordinator Specialist is responsible for supporting the day-to-day delivery of workplace and facilities services, ensuring a safe, compliant, and efficient working environment. The role focuses on operational excellence, vendor coordination, compliance adherence (e.g., ISO 27001, H&S standards), and continuous improvement of workplace services to enhance employee experience and business continuity.
Key Responsibilities:
1. Facilities Operations & Service Delivery
• Daily Floor walk covering L3 Areas, common space and production space to carry out health checks
• Coordinate daily facilities operations including housekeeping, maintenance, security, and soft services
• Ensure all workplace services are delivered in line with SLAs and operational standards
• Monitor and track service requests, incidents, and completion timelines
• Support workspace planning, seating arrangements, and moves/adds/changes (MAC)
2. Vendor & Contract Management
• Act as the primary point of contact for facility service vendors
• Monitor vendor performance against KPIs and contractual obligations.
• Conduct regular service reviews (Monthly) and escalate non-compliance issues
• Validate vendor invoices and ensure alignment with delivered services
3. Health, Safety & Compliance
• Ensure compliance with Health & Safety regulations and internal policies
• Support risk assessments, audits, and corrective action tracking
• Maintain accurate records for inspections, certifications, and compliance audits
• Assist in emergency preparedness activities (fire drills, evacuation planning)
4. Workplace Experience & Stakeholder Engagement
• Address user feedback and drive service improvements
• Coordinate meeting room readiness, workplace events, and internal activities
• Ensure a high-quality, safe, and user-friendly workplace environment
5. Asset & Infrastructure Management
• Maintain accurate asset inventories and track equipment lifecycle
• Support onboarding/offboarding logistics (workspace readiness, access, equipment)
• Ensure proper handling and disposal of assets in line with policy
6. Reporting & Continuous Improvement
• Prepare operational reports (KPIs, SLA performance, incidents, audits)
• Identify opportunities for cost optimization and process standardization
• Support implementation of workplace initiatives (e.g., sustainability, digital tools)
• Contribute to SOP documentation and process improvements
7. Security & Access Control (if applicable)
• Support access management processes
• Ensure compliance with data protection and security policies
Key Skills & Competencies
• Strong coordination and organizational skills
• Knowledge of facilities management operations and best practices
• Understanding of H&S regulations and compliance frameworks (ISO 27001, SOC controls preferred)
• Vendor management and stakeholder engagement skills
• Problem-solving and proactive issue resolution
• Attention to detail and audit readiness mindset
• Strong communication skills (written and verbal)
• Ability to work in a fast-paced, service-oriented environment
Key Performance Indicators (KPIs)
• SLA compliance and service delivery performance
• Vendor performance and contract adherence
• Audit and compliance readiness (H&S, ISO, internal audits)
• Customer satisfaction / workplace experience scores
• Timely resolution of incidents and service requests
• Cost efficiency and budget adherence
Behavioral Expectations
• Demonstrates ownership and accountability
• Maintains a professional and service-oriented mindset
• Drives continuous improvement and innovation
• Collaborates effectively with cross-functional teams
• Upholds company values, ethics, and compliance standards
Qualifications & Experience:
• Bachelor’s degree in Facilities Management, Building Management, Business Administration, Engineering, or related field
• A minimum of 5 - 8 years of relevant work experience in MEP (Mechanical, Electrical & Plumbing) for Building management and Project Management is a must
• Experience working in corporate or multinational environments preferred
• Familiarity with Project Management tools, ticketing tools, or workplace management platforms is an advantage
Work Timings:
- Standard office hours within a five- day work schedule, including Saturdays.
- Availability to work outside business hours and during weekend is a must.
Ebene
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