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Sales Operations - Reporting Analyst (Tableau & CRM) - Salesforce

Sales Operations Analyst | Early Career | Full time
Job No. R00318237 | Kuala Lumpur
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Job Responsibilities:

  • Conduct data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process

  • Produce and deliver tracking and reporting for Key Performance Indicators (KPIs)

  • Design key dashboards and scorecards for Senior Leadership and Business Unit Team Leaders, Training Team, Quality Analysts, etc.

  • Perform ad hoc data analysis to support business initiatives

  • Address reporting and data related questions from the team

  • Seek opportunities to drive innovation and process improvement through data driven decision making

  • Own weekly/monthly/quarterly operating rhythms (pipeline reviews, forecast calls, QBRs, business reviews).

  • Create agendas, pre-reads, action tracking, and follow-through to ensure decisions turn into execution.

  • Partner with Sales Leadership to define success metrics and operational expectations.

  • Identify operational bottlenecks (handoffs, approvals, deal desk dependencies) and propose fixes.

  • Ensure change management when new processes, policies, or tooling are introduced.

Qualifications:

  • Bachelor’s Degree OR High School Diploma plus a minimum of 2 years of relevant work experience

  • Minimum 3 years of experience in a reporting or analytics environment, with proven ability to deliver high quality and accurate reports within demanding timescales

  • Significant experience creating reports and dashboards within Google Sheets, Excel, Salesforce, and Tableau

  • Demonstrated ability to recognize reporting process gaps and recommend improvements

  • Demonstrated ability to clearly communicate complex quantitative analysis into actionable insights

  • Good operational rigor: ability to run cadences, manage stakeholders, and enforce process standards.

  • Excellent program management skills: timelines, dependencies, documentation, follow-ups.

  • This role involves work where accurate color recognition is required (e.g., reading color-coded data, creating data visualization, presentation deck etc)

Kuala Lumpur

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