*End User Computing Engineer / Desktop Support Engineer*

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About the Role

The End User Computing Engineer is responsible for managing enterprise endpoint environments and delivering reliable IT support for workplace technologies. This role focuses on device lifecycle management, modern device management platforms, endpoint security, and user support across Windows and macOS environments. The position works closely with infrastructure, security, and service management teams to ensure secure, compliant, and efficient endpoint operations across the organisation.

Key Responsibilities

• Manage lifecycle of enterprise devices including provisioning, imaging, deployment, and retirement

• Administer Microsoft Intune, SCCM / ConfigMgr, and JAMF Pro

• Support device compliance policies, configuration profiles, and software deployment

• Administer Azure Active Directory and on-premise Active Directory user accounts

• Manage user access, security groups, and identity troubleshooting

• Support Microsoft 365 services including Exchange and collaboration platforms

• Support security tools such as CrowdStrike, Zscaler, and MFA solutions

• Ensure endpoints comply with organisational security policies

• Provide support for Microsoft Teams, Teams Meeting Rooms, and AV systems

• Manage incidents and requests through ServiceNow or similar ITSM platforms

• Troubleshoot endpoint, network, and application issues

• Perform hardware provisioning, asset tagging, and inventory management

Required Skills and Experience

• Microsoft Intune and modern device management

• SCCM / Microsoft Configuration Manager

• JAMF Pro macOS device management

• Azure Active Directory and Active Directory

• Microsoft 365 and Exchange administration

• Endpoint security platforms such as CrowdStrike and Zscaler

• Networking fundamentals including TCP/IP, DNS, and DHCP

• VPN technologies such as Citrix or GlobalProtect

• CrowdStrike, Zscaler,

• DUO MFA

• Microsoft Authenticator

• GlobalProtect VPN

• ServiceNow

• Papercut

• Citrix VPN

• TCP/IP

• DNS

• DHCP

• Desktop support

• Hardware deployment

• Imaging

• Asset management

• AV support.

Qualifications

• Degree or diploma in Information Technology or related field preferred

• CompTIA Security+

• Microsoft Endpoint Administrator MD 102

• JAMF certifications optional

Key Competencies

• Strong troubleshooting and problem-solving ability

• Excellent communication and customer service skills

• Ability to work in enterprise and fast paced environments

• Strong collaboration with infrastructure, security, and service teams

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