Salesforce Functional Consultant
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
About the Salesforce Business Group
Accenture's Salesforce Business Group is the part of Accenture Technology devoted to selling, delivering, and supporting Salesforce technology-based projects across Australia & New Zealand. Part of our global practice, our local and international ability is recognised unanimously as number 1 by Industry Analysts in their annual ratings on Salesforce consulting partners. We think we're unique among our peers with our ability to understand Salesforce, its ecosystem and the career goals of those working in the Ohana. We also bring our collective Accenture capability to our Salesforce work. We work with our industry, consulting, strategy, service design and digital consultants to transform our clients.
About the role:
Collaborate with business stakeholders to understand their needs and translate them into functional requirements.
Conduct workshops and meetings to gather and document business processes and objectives.
Design Salesforce solutions that align with business goals and best practices.
Configure Salesforce features, including workflows, process automation, custom objects, and reports.
Collaborate with technical teams to ensure seamless integration with other systems.
Act as a liaison between business users and technical teams to ensure successful project delivery.
Develop project plans, timelines, and deliverables, ensuring projects are completed on time and within budget.
Provide training and support to end-users to ensure effective adoption of Salesforce solutions.
Create user documentation and training materials.
Monitor and maintain Salesforce systems to ensure optimal performance.
Identify opportunities for system enhancements and implement improvements.
Ensure Salesforce solutions comply with organizational policies and industry regulations.
Stay updated on Salesforce releases and new features to recommend enhancements.
Proven experience as a Salesforce Functional Consultant or similar role.
In-depth knowledge of Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, and/or other Salesforce solutions.
Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Sales Cloud Consultant) are highly desirable.
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Melbourne
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