Skip to main content Skip to footer

DE033246-Insurance Operations Analyst

Insurance Operations Analyst | Full time | Experience: 2-5 years
Job No. CXO-133121-S77423 | Muntinlupa
Apply for this job
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Insurance Operations Analyst WORK SETUP: Return to Office OVERALL PURPOSE: As an Insurance Operations Analyst in Participant Services, you’ll be responsible for handling complex ad-ministrative tasks and ensuring accurate processing of retirement plan-related requests, account inquiries, claims and loans. RESPONSIBILITIES: Legal and Compliance Processing • Review and authorize procedures for handling legal documentation and inquiries, including guardianship, conservatorship, QDROs, Power of Attorney, and levy/guardianship matters. • Ensure compliance with regulatory standards and internal policies in all processing activities. Data Accuracy & Record Management • Lead efforts to correct Social Security records and validate income and deposit information for internal and external requests. • Administer beneficiary updates, particularly involving complex agreements. • Secure handling and updating of participant banking details in alignment with compliance and service standards. • Update participant address records using investigative tools such as Accurint and Equifax to maintain data integrity. Operational Coordination & Support • Coordinate with retained teams to resolve escalated or specialized cases. • Complete After-Call Work originating from inbound contact center interactions within Salesforce. • May conduct outbound calls to participants for follow ups or as requested OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One
SKILL AND QUALIFICATIONS: • At least 1 yr experience in Insurance or financial services • Experience in retirement or participant services strongly preferred

Muntinlupa

Equal Employment Opportunity Statement for Australia and New Zealand

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Discover where this job fits at Accenture

Operations & delivery jobs: Get transformational

Use data, insights and tech to reimagine how people work, moving operations from transactional to transformational.

Learn more