Skip to main content Skip to footer

DE032159 -Delivery Lead Senior Manager

Delivery Lead Senior Manager | Full time | Experience: 12-14 years
Job No. CXO-132175-S72484 | Muntinlupa
Apply for this job
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Senior Manager WORK SETUP: Return to Office RESPONSIBILITIES: • Responsible for the day-to-day operations and SLA achievement • Manages US Insurance Services domain processes, such as participants & advisory services, plan services, and related business support services. • Lead in efforts to maintain and enhance various parts of existing client service solutions. • Research, analyze, and recommend strategies for complex retirement plans • Practical understanding and knowledge of relational database structure and concepts. • Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources. • Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities • Lead and oversee multiple projects and help in prioritizing workload on the team based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate • Stays current on ERISA-based knowledge, plan design activity, bundled plan administration and employs optimal practices when driving the new business/conversion project management protocols. • Provide consultative solutions for Client’s Retirement Services best practices and ensure details are understood so that our administrative processes and system(s) are established correctly to include but not limited to plan design details that affect pricing, eligibility, data exchanges, contracts, and transactional processing • Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.). • Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training. • Coaches team members on proper handling of transactions. • Execute existing DR/BCP plans of the team. • Execute/deliver output based on the project plan during migrations. • Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired. • Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports. • Takes ownership in resolving and managing end-customer issues and negotiations. • Manages internal updates/communication within the unit. • Enforces compliance to company policies and effect disciplinary measures on violations. • Initiate and implement process improvements. • Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Project/Team Location: Muntinlupa Filinvest Axis Tower One
SKILLS AND QUALIFICATIONS: • At least 12 years of work experience in Contact Center Service Delivery with strong background in insurance • At least 10 years managerial experience • Open to any industry

Muntinlupa

Equal Employment Opportunity Statement for Australia and New Zealand

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Discover where this job fits at Accenture

Operations & delivery jobs: Get transformational

Use data, insights and tech to reimagine how people work, moving operations from transactional to transformational.

Learn more