Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will engage with clients t-understand their needs and challenges, ensuring that our high-quality systems operate seamlessly. Your role requires exceptional communication skills t-accurately identify client issues and leverage your extensive product knowledge t-design effective resolutions. You will be dedicated t-maintaining the integrity of our systems while fostering positive client relationships through proactive support and problem-solving.
Roles & Responsibilities:
Full Stack Development
- Design, develop, and maintain web applications using modern front-end and back-end technologies (e.g., React, Angular, Node.js, Python, Java, Go).
- Develop RESTful APIs and integrate with third-party services.
- Ensure performance, scalability, and security across the stack.
- Collaborate with UX/UI designers and product managers t-deliver seamless user experiences.
DevOps & Cloud Infrastructure
- Build and maintain CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI.
- Manage infrastructure as code (IaC) using Terraform, CloudFormation, or Ansible, Pulumi and CrossPlane.
- Deploy and monitor applications in cloud environments (AWS, Azure, or GCP).
- Implement containerization and orchestration (Docker, Kubernetes, Helm).
- Set up automated monitoring, logging, and alerting (Prometheus, Grafana, ELK Stack, Datadog).
- Enhance system reliability, security, and scalability through automation and best practices.
Operations & Collaboration
- Participate in code reviews and DevOps strategy discussions.
- Troubleshoot and resolve production issues with a focus on uptime and performance.
- Implement security best practices and assist with compliance standards.
- Mentor junior developers and contribute t-improving development workflows.
Professional & Technical Skills:
- Languages:
- Backend: Python, Java, Node.js, Go, Ruby, C#
- Frontend: JavaScript/TypeScript, HTML, CSS
- Frameworks:
- Frontend: React, Angular, Vue.js
- Backend: Express.js, Spring Boot, Django, Flask
- APIs:
- RESTful and GraphQL API design and integration
- Version Control:
- Git, GitHub/GitLab/Bitbucket workflows (branching, pull requests, CI triggers)
2. DevOps & Automation Tools
- CI/CD Pipelines:
Jenkins, GitHub Actions, GitLab CI, CircleCI, Travis CI, ArgoCD
- Infrastructure as Code (IaC):
Terraform, Ansible, AWS CloudFormation, Pulumi
- Configuration Management:
Chef, Puppet, Ansible, SaltStack
- Monitoring & Logging:
Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Loki, Datadog
3. Cloud & Infrastructure
- Cloud Platforms:
AWS, Azure, Google Cloud Platform (GCP)
- Compute & Networking:
EC2, Lambda, VPC, Load Balancers, Route 53, DNS, VPNs
- Storage & Databases:
S3, RDS, DynamoDB, PostgreSQL, MySQL, MongoDB
- Containerization:
Docker, Podman
- Container Orchestration:
Kubernetes (K8s), Helm, OpenShift
4. System Administration & Networking
- Operating Systems:
Linux (Ubuntu, CentOS, Alpine), Bash scripting, basic Windows Server knowledge
- Networking Fundamentals:
TCP/IP, DNS, SSL/TLS, HTTP/HTTPS, VPN, firewalls
- Security & Compliance:
IAM, Secrets Management (Vault, AWS Secrets Manager), SSH, encryption, vulnerability scanning
5. Testing & Quality Assurance
- Automated Testing:
Unit, Integration, E2E tests (Jest, Cypress, PyTest, JUnit)
- Performance & Load Testing:
JMeter, k6, Locust
6. Observability & Incident Response
- Monitoring:
Application and system performance metrics
- Alerting & Incident Management:
PagerDuty, Opsgenie, Slack integrations
- Logging:
Centralized log management (ELK, Fluentd, Splunk)
7. Security & Compliance Awareness
- Secure coding practices (OWASP Top 10)
- Infrastructure security (network isolation, encryption)
- Compliance frameworks (GDPR, SOC 2, HIPAA if applicable)
8. Soft Skills & Mindset
- Strong problem-solving and debugging skills
- Collaboration with developers, QA, and IT teams
- Understanding agile methodologies (Scrum, Kanban)
- Continuous learning and adapting t-new tools and cloud services
Bonus / Emerging Skills
- Serverless architectures (AWS Lambda, Azure Functions)
- GitOps (Flux, ArgoCD)
- AIOps and observability automation
- SRE principles (Service Level Indicators/Objectives)
Additional Information:
- The candidate should have minimum 3 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- AI Powered Tech Talent
Bengaluru
Equal Employment Opportunity Statement for Australia and New Zealand
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.