Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : NNM Tools Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Agentic Developer – Infrastructure Managed Services
The Agentic Developer is responsible for end-to-end design, development, and operationalization of Agentic AI solutions for Infrastructure Managed Services. This role requires deep hands-on expertise across agentic frameworks, automation, AI integration, and infrastructure domains (Data Center, Cloud, Network, Compute, Storage etc).
Roles & Responsibilities:
Agentic AI Engineering (Primary Accountability)
Design and implement agentic AI solutions addressing infrastructure operations use cases
Build single-agent and multi-agent systems using planner–executor, tool-using, and reflection patterns.
Develop reusable agent frameworks, tools, and workflows aligned with enterprise standards.
Infrastructure Domain Ownership
Posses strong Infrastructure Managed Services expertise
Act as a technical domain specialist for infra-focused agentic solutions.
Platform & Tool Integration
Integrate agents with enterprise platforms including:
o ITSM tools (ServiceNow – Incident, Change, CMDB)
o Monitoring & observability tools (SCOM, Dynatrace, AppDynamics, Prometheus, Grafana)
o Automation platforms (Rundeck, Ansible, Terraform)
Develop secure Python-based tools and APIs that agents can reliably invoke.
LLM & Agent Framework Implementation
Work hands-on with LLMs in a model-provider-agnostic manner.
Implement agent capabilities using frameworks such as LangChain / LangGraph, AutoGen / CrewAI (or similar)
Manage Memory and context optimization, and Cost, latency, and reliability trade-offs
Security, Governance & Reliability
Ensure agent solutions comply with Enterprise security standards
Implement Human-in-the-loop controls, Guardrails and Failure handling and rollback mechanisms
Delivery & Stakeholder Collaboration
Independently own delivery of assigned agentic use cases.
Collaborate with Infrastructure SMEs, Platform and automation teams, and Architecture and governance teams
Produce clear technical documentation.
Professional & Technical Skills:
Technical Skills
Python (advanced) – automation, APIs, async workflows
REST APIs, authentication mechanisms, JSON
Strong knowledge of Data Center and Cloud administration, as well as Monitoring, Observability and ITSM platforms.
Strong hands-on experience in Infrastructure Managed Services
Agentic AI Skills
Experience building agent-based systems (beyond chatbots)
Strong understanding of Context and memory management
Preferred Skills (Good to Have)
Experience with AIOps or auto-remediation platforms
Exposure to MCP
Additional Information:
- 6–8 years of total IT experience
- This position is based at our Pune/Bangalore office.
- A 15 years full time education is required.
Pune
Equal Employment Opportunity Statement for Australia and New Zealand
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.