Delivery Operations Associate Manager
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is seeking a dynamic and results-oriented Demand Planning Associate Manager to lead and transform global demand planning operations. This role focuses on driving forecast accuracy, enabling data-driven decision-making, and delivering measurable business outcomes through advanced analytics, digital transformation, and strong cross-functional collaboration. The Associate Manager will work closely with internal and external clients to design, execute, and continuously improve demand planning processes while ensuring alignment with supply chain KPIs, client SLAs, and broader business objectives.
What are we looking for? •Experience Required 8 to 16 years in Demand planning and Forecasting, Education Bachelors (B.Com/B.Sc/BBA/BE/B.Tech); Master’s in supply chain & Operations is preferred Tools & Systems APS tools (Kinaxis/o9/OMP/ IBP/APO, etc.), SAP ECC, Power BI and Advance Excel
Roles and Responsibilities: •Global Demand Planning • Exhibit leadership capabilities in engagement with key stakeholders through behaviors and attitudes which are in line with the guiding principles. • Ensure robust statistical forecasting, demand signal integration, and scenario planning • Develop and coach the Team Leaders technical and managerial skills, supporting their career development. • Work with Marketing Functions to develop, train and coach the executive and managers, ensuring that there is a clear succession plan in place. 2. Advanced Forecasting & Analytics • Design, deploy, and optimize advanced forecasting models (e.g., ARIMA, exponential smoothing, AI/ML techniques) • Leverage leading planning and analytics platforms such as Kinaxis, SAP IBP, O9 etc • Translate complex analytical outputs into clear, actionable business insights 3. Data Integration & Automation • Integrate multiple demand signals including historical sales, POS data, promotions, market intelligence, and external indicators • Automate data pipelines, forecasting workflows, and performance reporting • Develop executive ready dashboards using Power BI, Tableau, and SAP Analytics Cloud 4. Exception Based Planning & Performance Management • Design and implement exception based planning frameworks • Proactively identify forecast deviations, demand supply gaps, and risks using root cause analytics • Drive corrective actions to improve forecast accuracy and service performance 5. Transformations & Innovation Results • Lead demand planning digital transformation initiatives, including AI/ML based forecasting, digital twins, and near real time analytics • Champion adoption of next generation planning tools and best in class methodologies 6. Master Data Governance • Ensure accuracy, consistency, and completeness of demand relevant master data (product, customer, location) • Govern data across systems such as SAP ECC, SAP S/4HANA, and enterprise data platforms 7. Continuous Improvement • Develop own managerial skills as identified and agreed in personal development plan. • Reduce forecast error, shorten planning cycles, and improve planning maturity 8. Leadership Results: • Develop and coach the Team Leaders technical and managerial skills, supporting their career development. • Work with Marketing Functions to develop, train and coach the executive and managers, ensuring that there is a clear succession plan in place. • Exhibit leadership capabilities in engagement with key stakeholders through behaviours and attitudes which are in line with the guiding principles
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