Order to Cash Operations Analyst
Designation: Order to Cash Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
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What would you do? A Billing Analyst in the automotive industry is responsible for end-to-end invoice processing, validation, and customer billing activities within the Order-to-Cash (OTC) cycle. The role involves working with SAP systems, Direct Billing, EDI/self-billing processes, and customer portals, ensuring accurate and timely billing aligned with delivery and pricing agreements. This aligns with your internal billing flow where invoices are generated from delivery notes, processed in SAP, and sent via EDI/email/portal.
What are we looking for? •Technical Skills • SAP (SD module – VF01,VA01, VF04, VFX3, etc.) • Knowledge of: o OTC cycle o EDI & self-billing o Customer portal invoicing • Advanced Excel (pivot, lookup, reporting) ________________________________________ Functional Skills • Strong understanding of: o Automotive supply chain billing o Pricing and delivery-based invoicing • Experience with high-volume invoice processing ________________________________________ Soft Skills • Analytical problem-solving (invoice errors, rejections) • Stakeholder communication • Attention to detail and accuracy • Ability to handle deadlines/SLA-driven work ________________________________________ ?? Qualifications • Bachelor’s degree in Commerce / Finance / Accounting • MBA or certification (optional but preferred) • 3–7 years in billing / OTC / finance operations (Automotive domain experience preferred) ________________________________________ ? Preferred Experience (Nice to Have) Based on your environment and emails: • Experience in handling 100+ invoices/month and automation initiatives • Exposure to self-billing models and SAP automation improvements
Roles and Responsibilities: ?? Key Responsibilities 1. Invoice Creation & Processing • Generate customer invoices based on delivery data and sales orders. • Process different billing types: o Standard billing (VF01, VF04, etc.) o Self-billing / non-EDI billing • Ensure invoices are posted correctly in SAP as per sales/delivery plan ________________________________________ 2. Billing Validation & Quality Checks • Validate pricing, quantities, tax codes, and customer master data before invoice release. • Identify and resolve discrepancies (pricing differences, missing data, etc.). • Perform pre-billing and post-billing quality checks to ensure compliance. ________________________________________ 3. Invoice Delivery & Customer Communication • Send invoices via: o EDI o Customer portals o Email/PDF o Physical invoices (if required) • Confirm customer receipt and handle acknowledgment through portals. ________________________________________ 4. Exception Handling & Dispute Resolution • Handle rejected invoices and analyze root causes. • Work with logistics, finance, and customers to resolve issues. • Reissue corrected invoices when required. ________________________________________ 5. Coordination & Stakeholder Management • Collaborate with: o Logistics / plant teams (delivery confirmation) o Finance teams (posting & reconciliation) o Customers (invoice queries) • Ensure SLA adherence and timely resolution of requests. ________________________________________ 6. Process Compliance & Reporting • Follow SOX/compliance guidelines and internal controls. • Maintain documentation and audit trails for billing activities. • Track KPIs such as: o Billing accuracy o Cycle time o Rejection rate ________________________________________ 7. Automation & Continuous Improvement • Identify opportunities to reduce manual billing effort (e.g., automation, EDI improvements). • Support transition to digital/self-billing processes (common in automotive operations).
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