Insurance Operations Analyst
Designation: Insurance Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Tower: UK Pension- Business Administration Level: CL11
What are we looking for? • Graduate in any stream. • Experience in the UK Pensions domain (preferred) • Open to flexible shifts based on business requirements. • Good verbal & written communication skills • Good typing skills and attention to detail. • Good time management skills. Ability to work independently • Up to 5 years of experience in UK Pension domain – Business Administration and Claims Processing including Death Claims (preferred). • Must have experience in New Business, Money In/Out, Benefits, Cash Management & Recon, Payroll, Cash /Credit Control • Knowledge of MS Office Tools.
Roles and Responsibilities: • Process new pension scheme setups and member enrollments in line with regulatory and scheme-specific requirements. • Validate documentation, ensure accurate data capture, and coordinate with internal teams for onboarding completion. • Handle contributions, transfers, and withdrawals across pension schemes. • Review and assess complex insurance claims including death claims to determine coverage and eligibility for payment. • Research and verify claims information including policy details, claims document validation, calculating benefit amount and other relevant documentation. • Identify the correct payee or beneficiary to release the claims payment. • Ensure timely and accurate allocation of funds to member accounts and investment portfolios. • Reconcile incoming and outgoing payments, resolving discrepancies with finance and client service teams. • Process member benefit claims including retirement, death, and ill-health payments. • Ensure correct calculation of entitlements and compliance with govt. and scheme rules. • Coordinate with payroll and tax teams for accurate disbursement and reporting. • Monitor daily cash positions across pension accounts. • Perform reconciliations between bank statements, investment platforms, and internal records. • Investigate and resolve breaks, ensuring audit readiness and financial integrity. • Support pension payroll runs for regular benefit payments. • Ensure accurate tax deductions, net payments, and timely submission to HMRC. • Maintain payroll records and support member queries. • Track outstanding contributions and receivables from employers or members. • Follow up on overdue payments and escalate persistent issues. • Maintain accurate credit control logs and support financial reporting. • Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
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