Service Delivery Ops Specialist
Designation: Service Delivery Ops Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.• May own activities from following roles (depending on the size and complexities of the Area/category): Distribution & Inventory or Master Planner Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. • Make day to day planning decisions for the assigned DRBU / Category. • Drive continuous improvement and change management in order to deliver sustainable change and the end game Operations vision • To ensure all Planning relevant Master Data is complete and correct across all required systems.
What are we looking for? In this role you are required to identify and assess complex problems for area of responsibility• Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture• Please note that this role may require you to work in rotational shifts• To ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers. • Request. Run and approve “scenarios” for the DRBU / Category within defined levels. • Review dashboards to highlight exceptions and drive / seek approval for required actions to mitigate as required. • Creation and approval of inventory stockholding or other relevant policies within defined levels. • Creation & approval of new segmentation strategies within defined levels. • Creation & approval of parameter automation policies as a result of segmentation strategies within defined levels. • Defining the relevant planning horizons; frozen, scheduling and planning.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures• The person requires understanding of the strategic direction set by senior management as it relates to team goals• Primary upward interaction is with direct supervisor or team leads• Generally interacts with peers and/or management levels at a client and/or within Accenture• The person should require minimal guidance when determining methods and procedures on new assignments• Decisions often impact the team in which they reside and occasionally impact other teams• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture• Please note that this role may require you to work in rotational shifts
Mumbai
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