GFx Management Consultant
Ballarat
| Mid-Level
| Full time
Service Designer
Service Management Team Lead/Consultant
|
Mid-Level
|
Full time
Job No. 14673275
|
Sydney
About the Role
Accenture is looking for a Service Designer to join our growing Experience and Service Design practice. In this role, you'll help organisations reimagine and improve services by placing user needs at the centre of decision-making. Working across multidisciplinary teams, you'll design end-to-end experiences that deliver meaningful outcomes for users while meeting business and operational objectives.
You will collaborate with researchers, designers, product owners, architects, and client stakeholders to shape future-state services, identify opportunities for improvement, and create impactful solutions across digital and non-digital touchpoints. This is an opportunity to work on complex transformation programs that influence how customers, citizens, and employees interact with products and services every day.
Key Responsibilities
Design end-to-end services that are user-centred, efficient, and aligned to business goals.
Develop customer journeys, service blueprints, ecosystem maps, and future-state service models.
Facilitate discovery sessions, design workshops, and co-creation activities with users and stakeholders.
Translate research insights and user needs into actionable service concepts and recommendations.
Identify service pain points, risks, opportunities, and areas for innovation.
Collaborate with product, delivery, and technology teams to ensure service design is embedded throughout delivery.
Create clear service design artefacts that support implementation and decision-making.
Champion accessibility, usability, and inclusive design principles.
Measure service effectiveness and drive continuous improvement through data, feedback, and iteration.
Communicate complex concepts through compelling storytelling and visualisation techniques.
Benefits of Working with Accenture
Work with some of Australia's leading organisations on large-scale transformation programs.
Access industry-leading training, certifications, and career development opportunities.
Collaborate with talented designers, strategists, technologists, and innovators across Accenture.
Flexible and hybrid ways of working that support wellbeing and work-life balance.
Be part of an inclusive culture that values diversity, creativity, and continuous learning.
Leverage emerging technologies, including AI and intelligent experiences, to shape the future of service delivery.
Qualifications
4-8 years of experience in Service Design, Human-Centred Design, Customer Experience Design, or a related discipline.
Demonstrated experience developing service blueprints, customer journey maps, and other service design artefacts.
Strong understanding of human-centred design methodologies, design thinking, and user research practices.
Experience facilitating workshops and engaging with diverse stakeholder groups.
Excellent communication, presentation, and storytelling skills.
Experience working within Agile or multidisciplinary delivery environments.
Familiarity with accessibility standards and inclusive design principles.
Proficiency with collaboration and design tools such as Miro, Figma, FigJam, Adobe Creative Suite, or similar.
Ability to navigate ambiguity and solve complex service and customer experience challenges.
Bachelor's degree in Design, Human Factors, Psychology, Business, or a related field preferred.
Ability to obtain and maintain Baseline Security Clearance is advantageous.
Sydney
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