HR Service Delivery Associate (Japanese)
Job Summary
The role entails managing Tier 1 and Tier 2 employee service requests forwarded by the CoE or Business HR, and addressing complex employee queries pertaining to employee administration & benefits. This involves leveraging expertise in employee services to ensure all administrative processes align with business strategy and resource requirements.
Job Description:
- Ensure relevant processes are delivered effectively and always provides excellent customer services, ensure all key results are achieved for Employee Services scope
- Carry out Employee Services requests sent by the business as well as answers employee queries
- Provide Employee Services related expertise, ensuring that all administration processes are conducted and aligned to business strategy and resourcing needs
- Work closely with HRBPs and CoEs to deliver HR strategy, processes, and ad hoc project support assigned by Line Manager and Operation Lead
- Use HR procedures and guidance available to them to administer the processing of data changes, entry, and workflow within technology solutions
- Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & measurables
- Maintain data configuration ensuring employee data sync between SuccessFactors and other HR systems
- Ensure the confidentiality of personnel records in close coordination with HR technology lead and ensures that the appropriate security is in place for accessing HR data
- Deliver the regular reconciliation of HR data
- Ability to improve specialist services and processes and manage appropriately
- Deliver data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts
#LI-GM
Job Requirements
Minimum degree in Human Resources, Business Administration or equivalent
Fluency in Japanese and English is a must
Attention to details and ability to produce accurate work
Good knowledge in Microsoft Excel
Strong work ethic with a positive attitude and good analytical skills
Strong customer service mind set with good communication and excellent problem-solving skills
Possesses high degree of professionalism, patient, and grace in servicing clients
Resourceful, proactive, attentive to details and a good team player
Experienced with Regional HRSS, SuccessFactor is a plus
Strong in data management & HR processes are added advantage
Willing to support on Public Holidays on a rotation basis
Subang Jaya
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