Consultor Sênior de Service Management (ITIL)
Visite a Accenture em accenture.com.
O que você vai fazer no seu dia a dia:
- Definir, estruturar e implementar políticas de Governança de TI alinhadas à estratégia do negócio
- Desenhar e evoluir processos ITIL (Incident, Problem, Change, Request, CMDB e Service Level Management)
- Conduzir assessments de maturidade e liderar iniciativas de melhoria contínua (CSI)
- Apoiar a implantação e evolução de ferramentas ITSM (ServiceNow, Jira, BMC, entre outras)
- Elaborar documentação de processos, SLAs, OLAs, catálogo de serviços e relatórios gerenciais
- Definir e acompanhar KPIs e SLAs, apoiando decisões orientadas a dados
- Atuar de forma consultiva com stakeholders técnicos e executivos, promovendo boas práticas
O que estamos procurando na pessoa que vai fazer parte do time:
- Comunicação clara e objetiva com diferentes níveis de stakeholders
- Capacidade de atuar de forma consultiva e influenciar decisões estratégicas
- Perfil analítico com foco em melhoria contínua e eficiência operacional
- Facilidade para conduzir workshops e capacitação de times
- Organização e disciplina na gestão de processos e documentação
Além disso, é desejável conhecimento:
- Certificação ITIL 4 Foundation (obrigatória)
- Certificações ITIL Managing Professional ou Strategic Leader (diferencial)
- Experiência mínima de 5 anos em ITSM, Service Management ou Governança de TI
- Vivência com ferramentas ITSM e gestão de indicadores (KPIs, SLAs e OLAs)
- Experiência com Power BI, Power Apps e Power Automate (diferencial)
- Conhecimento em IA aplicada a ITSM e transformação digital (diferencial)
- Inglês avançado
Tipo de trabalho/Contratação
- CLT
- Modelo hibrido em São Paulo
- Horário Comercial
Benefícios:
🦷 Assistência Odontológica
🍽️ Vale Refeição ou Alimentação sem desconto
🛡️ Seguro de vida
📈 Previdência Privada
🏋️ Welhub
📉 Opção de compra de ações da empresa com desconto
💊 Desconto Farmácia
👶 Auxílio Creche
📚 Parceria com escola de idiomas
👨👩👧 Licença Maternidade e Paternidade Estendida
💰 PPR
Conforme política vigente
Recife, Pernambuco
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