Delivery Operations Associate Manager
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
As an Operations Manager, you will lead large-scale sales and client operations programs that support advertising growth and go-to-market strategy. You will be responsible for driving operational excellence, developing people leaders, and ensuring consistent performance against revenue, efficiency, and client success metrics.
You will operate with a high degree of autonomy while leveraging established governance frameworks, tools, and cross functional- partnerships. This role serves as a strategic operational leader and acts as a delegate for senior program leadership when necessary.
Scope of the Role
Full ownership of a single large-scale sales or client operations program within a defined geography
Accountability for revenue performance, productivity, quality, client outcomes, and operational delivery
Direct collaboration with Sales, Marketing, Analytics, Finance, Workforce Management, Training, Quality, and HR
Strategic influence over go-to-market optimization, operational scalability, and continuous improvement initiatives
Responsibility for governance, risk management, and operational continuity
Key Responsibilities
Performance Management
Own total program performance against sales targets, client success measures, SLAs, and KPIs
Establish and run effective governance forums, performance reviews, and business rhythms to drive results
Identify performance gaps and lead corrective action plans using data driven- insights
Client and Stakeholder Engagement
Lead ongoing client and internal stakeholder engagement
Drive optimization of go-to-market strategies and execution models
Set, calibrate, and manage goal achievement expectations
Partner with stakeholders to identify opportunities to expand scope, impact, and efficiency over time
Operational Deliverables
Produce regular operational and executive level- performance reports with insights and optimization recommendations
Ensure accuracy and timeliness of forecasting, reporting, and operational metrics
Maintain accountability for financial processes including invoicing coordination and budget alignment
People Leadership
Provide career counseling and performance coaching to Sales Managers
Ensure appropriate staffing models, enablement, and support structures are in place to meet program goals
Guide support functions (training, quality, analytics, reporting, workforce management) to ensure alignment to targets
Employee Engagement & Culture
Drive employee engagement, retention, and performance through strong leadership and clear accountability
Partner with HR to execute people programs, talent planning, and succession strategies
Enforce client policies related to performance management, conduct, and workplace standards
Basic Qualifications:
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Minimum of 4 years of experience in operations management, sales leadership, or business operations
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Minimum of 2 years of experience using sales, analytics, or reporting tools such as Salesforce, Tableau, or similar platforms
Preferred Qualifications
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Bachelor’s degree
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Minimum of 2 years of experience managing large-scale operations
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Minimum of 2 years of experience with Google suite including Google docs, sheets and presentations and/or Microsoft Office tools, including Excel, PowerPoint, and client facing- presentations
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Digital Inside Sales experience
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Digital marketing knowledge and familiarity with performance based- advertising or sales environments
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Strong client and stakeholder relationship management skills
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Proven experience managing, coaching, and developing people leaders
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Strong analytical mindset with the ability to make data driven- decisions and translate insights into action
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Excellent communication and presentation skills suitable for executive level- audiences
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Highly organized with exceptional attention to detail
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Deadline driven, results oriented, and comfortable operating in fast paced- environments
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Self-starter- mentality with the ability to drive operational improvements and implement new initiatives
This is a hybrid role.
Collaborate and connect with the broader Accenture community when attending optional frequent networking and teambuilding events, training sessions and team office days at Accenture's downtown Toronto office location.
#LI-NA-FY25
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here:
Role Location Annual Salary Range
British Columbia/Ontario $74,000 to $124,000
Mississauga, Ontario
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