Cloud Operations Analyst
At Accenture Technology, we drive our clients’ digital transformation through innovative, secure, and scalable cloud solutions. You will work in complex, high‑impact technological environments, collaborating with multidisciplinary teams and taking part in the operation of critical cloud platforms for large organizations.
We are looking for a Cloud Operations Analyst to join our team in Madrid,
playing a key role in the day‑to‑day operation of multi‑cloud environments (Azure, AWS, and GCP), ensuring platform stability, compliance with security standards, and service continuity.
Candidates must reside in Spain and have a valid work permit for Spain.
Main functions:
• Continuous monitoring of cloud platform health and proactive management of alerts and events across Azure, AWS, and GCP environments.
• Management and resolution of L1/L2 incidents within agreed SLAs, performing initial diagnosis and escalating to L3 or Platform Engineering teams when required.
• Execution of standard changes, recurring operational tasks, and scheduled maintenance activities in line with approved procedures.
• Operational support for business continuity and disaster recovery activities, including the collection and documentation of RTO and RPO evidence.
Responsibilities:
• Operate and administer multi‑cloud landing zones, ensuring alignment with approved baselines and preventing configuration drift.
• Perform workload maintenance tasks, including patching and updates in accordance with security advisories.
• Log and maintain operational information in ServiceNow (incidents, changes, problems, configuration items, and known errors).
• Contribute to the quality and ongoing accuracy of the CMDB, ensuring configuration data consistency.
• Work with cloud monitoring tools such as Azure Monitor, CloudWatch, or equivalent platforms for event and incident analysis.
• Apply and validate security concepts such as patch compliance, access controls, and configuration standards.
• Consume infrastructure as code at an operational level (Terraform, Ansible), without the need to develop modules.
Requirements and technical skills:
• Hands‑on experience with at least one hyperscaler, with Azure as the preferred environment; knowledge of AWS and GCP is a plus.
• Solid understanding of ITSM processes: incident, change, problem, and configuration management.
• Experience using ServiceNow for ticketing, CMDB, and reporting.
• Basic knowledge of infrastructure as code and automation concepts.
• Strong operational mindset, service orientation, and ability to work in critical environments.
•Cloud Operations Analyst based in Madrid, with 24x7 availability and an on‑site working model.
At Accenture, a company recognized as a Great Place To Work®, we are committed to a hybrid working model that, supported by technology and our offices, allows us to maintain the essential human connection with our teams and clients. This connection helps us foster a culture of inclusion and diversity and has led Refinitiv to recognize us as the most diverse company in the world.
In addition, we offer a wide range of benefits, including:
• Health, life, and accident insurance
• Medical services and wellbeing programs
• Flexible compensation and share purchase programs
• Flexibility programs (working hours, time off, holidays, etc.)
• Individualized learning and career development paths
• Sustainability initiatives and the Accenture Foundation
• Employee networks focused on diversity
• Additional benefits such as Bankinter office services with special conditions and profit sharing
Madrid
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