Senior Service Recovery L2 Support

Required Skills

• 5+ years of hands-on support experience in banking or financial services
• Strong experience supporting RPA tools (Blue Prism, Automation Anywhere, or UiPath)
• Experience with SharePoint, BMC Remedy, and K2 platforms
• Strong knowledge of Unix/Linux and Windows environments
• Database knowledge: Oracle, MSSQL, MySQL
• Proficiency in SQL and Shell Scripting
• Experience with middleware/tools such as IIS, Control-M, and Java-based applications
• Proven experience leading a team or handling escalations
• Strong troubleshooting and analytical skills

Nice-to-Have Skills

• Experience with DevOps tools (Jenkins, JIRA, Bitbucket, SonarQube, Confluence, etc.)
• Familiarity with ITIL processes and incident/change management frameworks
• Understanding of banking operations (front-to-back, finance, risk, accounting)
• Exposure to monitoring and automation tools

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Kuala Lumpur

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