Service Designer (AU Citizen with Security Clearance)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

The Accenture Microsoft Business Group (AMBG) is a strategic partnership between Accenture and Microsoft that combines the capabilities and expertise of both companies to help clients accelerate their digital transformation. The group offers end-to-end solutions across cloud, data, AI, security, and modern workplace, leveraging the power of Microsoft platforms such as Azure, Microsoft 365, Dynamics 365, and Power Platform. The group also provides industry-specific solutions and services tailored to the needs and challenges of different sectors and markets.

About the role

Discover the opportunity to inspire and innovate. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to challenges for your immediate team and across multiple teams, all while embracing the art of System Designs. Join us in creating an environment where creativity and collaboration flourish, and your expertise will help shape remarkable experiences.

Key Responsibilities

• Design end-to-end services that are user-centred, efficient, and aligned to business objectives.

• Partner with innovation designers and operations teams to create bespoke content and customized experiences.

• Map current and future state services, customer journeys, and service blueprints

• Plan and execute workshop logistics to ensure an immersive and smooth journey for clients.

• Facilitate discovery, co-design, and design workshops with users and stakeholders

• Foster long-term client relationships through thoughtful and innovative experience design.

• Translate user needs, insights, and research into service design concepts and improvements

• Collaborate with product, delivery, and technical teams to embed service design into delivery

• Identify service pain points, risks, and opportunities for improvement - Ensure services meet accessibility, usability, and inclusion standards

• Support implementation by providing clear service artefacts and design guidance - Drive continuous improvement through measurement, feedback, and iteration Required

Skills & Qualifications

• Strong experience with service design tools and methods (e.g. journey mapping, service blueprints).

• Master proficiency in System Designs.

• A minimum of 4 of experience in relevant related skills.

• Experience facilitating workshops and engaging diverse stakeholder groups

• Strong understanding of human-centred design and user research practices

• Experience working in Agile or multidisciplinary delivery teams

• Familiarity with accessibility and usability standards

• Strong communication, storytelling, and facilitation skills

• Ability to translate complex services into clear, user-focused designs

• Bachelor's Degree in relevant field of studies or minimum required level of experience.

Bonus points if you have

• Advanced proficiency in creative problem solving.

• Intermediate proficiency in project coordination.

• Advanced proficiency in client engagement.

• Intermediate proficiency in workshop facilitation.

• Beginner proficiency in innovation strategy.

Mandatory Requirements

Candidate must be an Australian Citizen with Baseline Security Clearance

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture Benefits

To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

This is an exceptional opportunity for an exceptional individual.

Equal Employment Opportunity Statement for Australia

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