Agency Group Sales Manager
Agency Group Sales Manager - Digital Media Sales
Accenture has an exciting opportunity for a people-oriented Sales Manager to guide, mentor and inspire an incredible team of Agency Partner Managers within our client's digital media sales team.
You will have the opportunity to drive measurable outcomes for our client . Our client’s ad solutions leverage our company’s innovations and insights to find, attract, and engage intended audiences as they use our clients’ cutting-edge social media platform. Our team helps businesses build brand awareness, increase product sales, and much more.
This role involves coaching and developing a world-class team that takes pride in creating delightful customer experiences through focused sales plays and account management in a fun and enriching work environment. In addition to leading a team, this role will also be challenged with developing programs to scale our operations, solve customer problems upstream, and grow the client’s revenues by delivering a world-class customer sales experience to millions of customers.
As the successful candidate, our customers and your team are your top priorities. You will mentor and coach a team of Agency Partner Managers to exceed customers’ expectations. You will proactively identify sales opportunities and improve team workflows. Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients and customers achieve results through revenue.
Responsibilities:
Manage a high performing team of Agency Partner Managers focused on identifying new opportunities across the independent agency sector.
Manage KPIs, ensure deliverables are exceeded and revenue is achieved.
Identify barriers and to improve productivity and success.
Develop, coach and manage your Agency team to ensure operational excellence.
Identification of top talent and hiring in the interview process to build out and maintain a high performing Agency Partner Manager team.
Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
Conducts one to ones with team members to assess performance against objectives.
Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
Acts as a point of referral for complex and escalated queries.
Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)
1 year of leadership experience.
3 years of experience in the digital media or sales industry.
Ideally a proven experience in team leadership of an Agency Sales team in the digital marketing space would be advantageous.
Experience recruiting and hiring candidates for a high-performance agency account management sales team.
Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
Ability to develop effective business relationships with all levels of internal and external management.
Must possess strong oral, written, presentation, and interpersonal skills.
CRM experience or comparable sales force automation tool.
Strong knowledge of technology / social media channels.
Ability to identify and lead service improvement initiatives.
Experience in handling escalations from both external clients and internal sales and support organisations within a contact centre / queue-based environment as a plus.
Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.
Must be able to clearly identify goals, communicate vision for the team, and then deliver results.
Excellent influencing skills and ability to work with key cross functional business stakeholders.
Excellent customer service, communication and interpersonal skills.
Ability to remain calm and courteous in periods of stress.
High energy, passion, and a good sense of humour.
Sydney
Equal Employment Opportunity Statement for Australia and New Zealand
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.