IT Service Management Representative
If you’re ready to build your career in IT Service Management and make a difference, apply now to join our dynamic team in Ballarat!
What You Will Do :
Perform core service management activities, including Incident Management, Problem Management, Service Request Management, Change Enablement, and Monitoring & Event Management
Act as the first point of contact for customers, providing outstanding support and communication through all interactions
Collaborate with technical teams to resolve issues and ensure smooth IT operations
What We’re Looking For:
Exceptional Customer service and communication skills
Technical skills such as experience with IT Service Management, ITIL, ServiceNow, and an intermediate understanding of enterprise IT infrastructure are highly valued
Ability to work effectively in a team environment and manage multiple tasks
Located in or willing to work from our Ballarat office for a minimum of 4 days a week.
Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens only.
On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction
We are a WORK180 Endorsed Employer, to see our benefits and policies click here.
Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.
Progressive Employee Benefits – Australia
Benefits of working at Accenture:
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18 weeks paid parental leave
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Long & short-term career break opportunities
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Structured career development program
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Local and international career opportunities.
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Certified as a Family Inclusive Workplace™
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Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
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We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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Ballarat
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