ITSM Governance Lead
Lead ITSM governance initiatives to ensure alignment with organizational standards and service excellence
Collaborate across teams to drive consistent service management practices and continuous improvement
Provide strategic oversight and guidance on ITSM processes and compliance
Security Requirement: Due to the secure nature of this role, we are seeking candidates who are Australian Citizens or individuals with active security clearance (NV1)
About the Role
The ITSM Governance Lead will oversee the implementation and adherence to IT Service Management frameworks across multiple teams. This role requires strong leadership, stakeholder engagement, and the ability to drive governance strategies that support operational efficiency and risk mitigation.
Key Responsibilities
Define and monitor ITSM governance standards and processes
Lead cross-functional collaboration to ensure consistent service delivery
Facilitate stakeholder meetings to communicate progress and gather feedback
Identify and mitigate risks impacting service management outcomes
Use project management tools to track deliverables and enhance team productivity
Provide expert guidance and solutions that span multiple teams and domains
Required Experience/Qualifications
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Proven experience in ITSM governance or program/project management
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Intermediate proficiency in Program/Project Management
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Strong communication and stakeholder management skills
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Ability to lead teams and influence decision-making across functions
Preferred Experience/Qualifications
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Exposure to risk management practices
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Experience working in secure or government environments
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Familiarity with service management tools and frameworks (e.g., ITIL)
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Equal Employment Opportunity Statement for Australia and New Zealand
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
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