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Project Support Officer

Learning Experience Design & Development Team Lead/Consultant | Mid-Level | Full time
Job No. 13549020 | Multiple Locations
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About Accenture 

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Role Purpose

The Delivery Assurance and Service Introduction Analyst supports delivery governance and service readiness activities across the Client’s Solutions lifecycle. The role assists in ensuring solution deployments through Development (DEV), Test (TEST) and other environments are controlled, compliant, and aligned to change and release management processes, while supporting a smooth transition into operational readiness.

Key Responsibilities

Delivery Assurance

  • Support delivery assurance activities across DEV, TEST and other environment deployments.

  • Monitor and track solution progress against agreed milestones and quality gates.

  • Assist in identifying delivery risks, issues, and dependencies; escalate where required.

  • Ensure artefacts and documentation meet agreed governance and quality standards.

  • Contribute to status reporting and stakeholder updates.

Change & Release Support

  • Assist in coordinating change and release activities across environments.

  • Ensure change records are raised, reviewed, and approved in line with governance requirements.

  • Validate release documentation, deployment plans, and rollback procedures.

  • Support release scheduling and environment coordination activities.

  • Participate in post-release reviews and lessons learned.

Service Introduction

  • Support service readiness and operational acceptance activities.

  • Ensure operational documentation (runbooks, support models, knowledge articles) is complete and fit-for-purpose.

  • Liaise with support and operations teams to ensure a smooth transition to BAU.

  • Assist in readiness assessments prior to production deployment.

Skills & Experience

  • Experience supporting delivery assurance, change, or release management activities.

  • Understanding of SDLC and environment management (DEV / TEST / UAT / PROD).

  • Familiarity with ITIL-based change and release processes.

  • Strong coordination and stakeholder communication skills.

  • Attention to detail with strong documentation and governance capability.

  • Ability to manage competing priorities in a fast-paced delivery environment.

  • Ability to create status reports.

  • Experience with Azure DevOps and SAFe Agile delivery methodology.

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Melbourne

Canberra

Sydney

Equal Employment Opportunity Statement for Australia and New Zealand

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.