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ServiceNow HRSD Developer

Canberra Job No. 11608666 Full-time - Hybrid

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Learn more about how we are measuring value in all directions with Accenture's 360 degree Value Integrated Reporting.

Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating across ANZ, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?


Position Overview:

As a ServiceNow HR Service Delivery (HRSD) Consultant, you will play a vital role in transforming HR service management for our clients using the ServiceNow platform. Your deep expertise in HR processes, coupled with your proficiency in ServiceNow solutions, will enable you to lead the design, implementation, and optimization of HR service delivery systems. By doing so, you will empower our clients to streamline HR operations, enhance employee experiences, and achieve strategic HR objectives.

Key Responsibilities:

  • HR Service Delivery Strategy:
    • Collaborate with clients to assess HR service delivery needs, comprehending their unique challenges and strategic objectives.
    • Lead the development of HR service delivery strategies, leveraging ServiceNow capabilities to align with clients' HR and business goals.
  • ServiceNow Configuration and Implementation:
    • Customize and configure ServiceNow HRSD modules to meet the precise requirements of each client.
    • Oversee the implementation of HR case management, employee self-service portals, and other HRSD components.
  • Client Engagement and Relationship Management:
    • Cultivate strong relationships with HR stakeholders and clients, serving as a trusted advisor on HRSD solutions.
    • Conduct regular meetings and presentations to provide project updates, gather feedback, and ensure client satisfaction.
  • Process Optimization and Best Practices:
    • Identify opportunities for process improvement, automation, and the adoption of HR best practices within client organizations.
    • Collaborate with clients to institute efficient HR processes and workflows.
  • Change Management and Training:
    • Develop change management strategies to facilitate the seamless transition to new HR service delivery processes and technologies.
    • Administer training sessions and workshops to ensure the effective adoption and utilization of ServiceNow HRSD solutions by HR teams and employees.


  • Demonstrated experience as an HRSD Consultant, HR Process Analyst, or similar role, with expertise in implementing HR solutions using the ServiceNow platform.
  • Profound understanding of ServiceNow HRSD modules and functionalities.
  • Certification in ServiceNow HR Service Delivery or related domains is highly desirable.
  • Deep knowledge of HR processes, policies, and best practices.
  • Exceptional analytical, problem-solving, and interpersonal skills.
  • Proven experience in client-facing roles, with a talent for establishing and nurturing strong relationships.

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