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ServiceNow Solution Architect

Canberra Job No. 11608631 Full-time - Hybrid

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Learn more about how we are measuring value in all directions with Accenture's 360 degree Value Integrated Reporting.

Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating across ANZ, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?



As a ServiceNow Architect you will support the sales pursuit activities, integrated solution designs and complex program delivery for our clients.

Role will be based in Wellington with hybrid working opportunity.

  • Develop solutions for sales opportunity including value proposition, roadmaps, architecture, support offerings to win deals.
  • Knowledge of business process and ServiceNow product to support development and expansion of solution to meet business strategy.
  • Provide direction in applying technology to the client business.
  • Facilitate client workshop, document business requirement, and develop a solution.
  • Develop technical solution design with technical architects to create corresponding cost estimates.
  • Support presales technical and functional activity for clients.
  • Share knowledge to the delivery team to ensure smooth transfer from sales to delivery.


  • Ability to work creatively and analytically in a problem-solving environment
  • Working experience as ServiceNow Architect with certified implementation specialisation
  • Experience translating technical solution requirement to business requirement and customer outcomes.
  • Experience in explaining complex topics clearly and concisely to business and clients.
  • Expertise in one or more of the following ServiceNow applications: ITSM/ ITOM/ CSM/ HR/ IRM
  • Projects may require security clearances requirement.


  • If you have ITSM or CSM exposure or experience would be advantageous
  • Strong communication skills with the ability to break down complex scenarios and describe solutions to business and technical audiences
  • ServiceNow Certifications

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