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Cognos Support Engineer

multiple locations +view all Job No. 11239748 Full-time - Hybrid

Job Description

About Accenture 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 750,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Join Accenture and help transform leading organisations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture and make delivering innovative work part of your extraordinary career. 

  

Job Description: 

We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support. Application Support provides the capability to Operate, Run, and Support Applications in scope. Where incidents and problems occur, the goal is to work collaboratively with the client’s Application teams to address the root cause and restore services as soon as possible. Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required. 

Key Responsibilities: 

As an application support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will be expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems. You are required to be proficient in Business Intelligence, Cognos BI, and Cognos Reports Technologies. On-premises and Cloud Hosting, Capacity Management, and Monitoring. Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended. 

  • Collaborate with cross-functional teams to troubleshoot and resolve application issues. 

  • Perform root cause analysis and implement corrective actions. 

  • Develop and maintain technical documentation. 

  • Conduct thorough analysis of system performance and recommend enhancements 

  •  Participate in on-call rotation to provide 24/7 support. 

  •  Identify opportunities for process improvement and automation. 

  •  Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilising available tools. Integrating these data feeds with dashboards as part of Service Performance Monitoring Services. 

  •  Serve as subject matter advisor for supported applications for the team. 

  •  Adhere to the client’s IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable. 

  •  Perform continuous improvement activities. 

  • Release and Deployment Management 

  • Stay updated with industry trends and emerging technologies to optimize application support 

Job Qualifications (Must Have Skills) 

  • Business Intelligence 

  • Cognos BI 

  • Cognos Reports  

  • Configuration management. 

Job Qualifications (Preferred Skills) 

  • Understanding of AWS and/Or Azure cloud platforms. 

  • Understanding of application monitoring tools and technologies. 

  • Ability to quickly develop prototypes and proof of concepts. 

  • Must be an Australian Citizen, and a security clearance is desirable. 

Due to the secure nature of this role, Australian citizens with an active security clearance will be preferred.

Benefits of working at Accenture:

  • 18 weeks paid parental leave

  • Long & short-term career break opportunities

  • Structured career development program

  • Local and international career opportunities.

  • Certified as a Family Inclusive Workplace™

  • Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

  • We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Qualifications

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.  

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.  

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.  

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement. 

Equal Employment Opportunity Statement for Australia:

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

Locations

Canberra, Melbourne, Sydney

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