Mobility as a service and CASE have been key driver of growth and profitability in tomorrow’s auto markets, far outstripping the profitability potential of traditional car making. COVID-19, however, presents new uncertainty and long-term challenges for the Automotive industry. Customers are more cautious with their purchasing behaviour and are currently also lacking contactless purchasing options.
To respond to these new challenges, clients need to make swift decisions and must focus on creating a seamless customer journey by paying more attention to topics such as the online/offline integration and contactless sales.
Applying advanced technologies and in-depth expertise, Accenture supports automotive OEMs and mobility providers in transforming their business to excel in today’s competitive landscape. By creating innovative and engaging customer experiences for connected drivers and travellers, we unlock your full business potential across the entire customer experience journey.
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