Spanish Procure to Pay Associate

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in over 120 countries.

Key Responsibilities

A. Vendor Support (Voice & Email)

• Respond to vendor queries via phone and email in a professional, courteous, and timely manner.

• Log, track, and follow up on all vendor issues until closure.

• Provide accurate information related to processes, guidelines, status updates, and escalations.

• Always ensure clear and concise communication.

B. Issue Resolution & Case Management

• Identify, categorize, and prioritize vendor issues based on severity.

• Liaise with internal teams to resolve vendor concerns.

• Ensure SLAs for response and resolution are consistently met.

• Escalate high-impact or urgent issues as per the escalation matrix.

C. Documentation & Reporting

• Maintain detailed and accurate case records in the ticketing system.

• Prepare daily/weekly reports on ticket volume, issue types, and resolution times.

• Contribute to updating helpdesk SOPs, FAQs, and knowledge bases.

D. Service Quality & Process Improvement

• Identify recurring vendor issues and propose improvements.

• Maintain high service quality, call etiquette, and compliance with communication standards.

• Participate in calibration sessions and internal training.