Premium Assistance (PA) Investigation Customer Service Associate
Premium Assistance (PA) Investigation Associate
Location: San Antonio (location is non-negotiable)
The Premium Assistance (PA) Investigation Associate reviews documentation and determines cases for program eligibility and communicates with clients and employers.
Responsibilities Include:
Conducts research and performs investigations to obtain all pertinent information for case evaluation
Analyze case documentation to ensure members qualify for Premium Assistance
Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement
Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
Responds to incoming calls from clients and/or employers
Observes professional standards of conduct, including attendance, professional behavior and dress code
Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members
Identify and communicate process improvements
Multi-tasking ability to prioritize work with time constraints
Experience in critical thinking, and problem solving
Ability to work with multiple personnel under minimal supervision
Completes or exceeds daily goals
Assist management with escalations, assist with training new agents
Performs other duties as assigned
Job Requirements:
Working hours consist of Monday through Friday, 7:00 a.m. to 4:00 p.m. CST
Possible voluntary overtime available Monday through Saturday
Basic Qualifications:
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Minimum 1 years’ experience in a customer service and/or contact center environment
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Minimum 2 years’ experience with Microsoft Office Suite
Preferred Qualifications:
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Excellent problem- solving skills
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Ability to manage workflows
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Strong interpersonal skills
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Exceptional verbal and written communication skills
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Strong attention to detail
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Excellent analytical skills
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Must be able to work with minimal supervision
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/05/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $21.68 to $40.53
Cleveland $20.10 to $32.40
Colorado $21.68 to $35.00
District of Columbia $23.13 to $37.26
Illinois $20.10 to $35.00
Maine $18.51 to $29.81
Maryland $21.68 to $35.00
Massachusetts $21.68 to $37.26
Minnesota $21.68 to $35.00
New York $20.10 to $40.53
New Jersey $23.13 to $40.53
Virginia $20.10 to $37.26
Washington $23.13 to $37.26
San Antonio, TX
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We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
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