Mandarin Technical Troubleshooting Agent
#LI-GM
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in IT Troubleshooting, fostering a collaborative environment where continuous learning and contribution are encouraged. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting.
- Drive incident and outage management, investigation, and restoration processes.
- Monitor systems and analyze trends to enhance performance and prevent future incidents.
- Track and facilitate the acceptance of changes to production environments.
- Operate information technology production services in alignment with established protocols and service agreements.
HERE'S WHAT YOU WILL NEED:
- Expert proficiency in IT Troubleshooting.
- Advanced proficiency in Engineering Support.
- It is advantageous to have prior experience in relevant related skills.
- Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
- Intermediate proficiency in system analysis.
- Advanced proficiency in network diagnostics.
- Beginner proficiency in software configuration.
- Intermediate proficiency in technical documentation.
- Advanced proficiency in customer support.
Kuala Lumpur
Statement zur Chancengleichheit
Wir suchen Menschen mit eigenem Lebensentwurf und ungewöhnlichem Lebenslauf. Individuell statt uniform. Vielfalt statt Norm. Diversität ist unsere Stärke und eine wesentliche Komponente der Unternehmenskultur von Accenture. Wir fördern ein integratives und offenes Arbeitsumfeld, in dem sich jeder so zeigen kann, wie er ist. Bei Accenture sind alle Bewerber:innen willkommen: unabhängig von Herkunft, Nationalität, Glaube, Behinderung, Alter, Familienstand, Partnerschaftsstatus, sexueller Orientierung, Geschlecht und anderen gesetzlich geschützten Gründen.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.