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AVENUES

The Accenture Virtual Experience Solution: Immersive learning that builds empathy, reduces bias and drives better outcomes.

The challenge

Frontline workers make important decisions every day that demand certain skills and experience in understanding human dynamics.

AVENUES is a learning method that harnesses the power of technology to transform the hiring, training and continued skill development for frontline staff. By helping users come to a deeper understanding of their own thought processes – how they observe, inquire, interpret and reflect – AVENUES enables workers to make more robust and firmly grounded professional opinions. Left unexamined, those processes can lead to decisions that are made in the flash of an eye.

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Benefits of learning in virtual reality

31%

reduction in turnover.

69%

of experienced workers report improved observation, inquiry and interpretation skills.

40%

reduction in training time compared to traditional training.

75%

reduction in training resource costs.

How it works

Immersion: AVENUES immerses users into highly realistic scenarios using actors filmed on green screen and stitched into carefully chosen locations. The experience is voice activated so users feel that they are sitting across the table from another person who is looking them in the eye and conversing.

Reflection: Next, we bring groups of users together in carefully curated seminars. These interactive workshops prompt reflection about how each of us behaved in the headset and create an opportunity for users to learn from one another. This is where the real learning takes place.

Analysis: Finally, AVENUES is maintained on a platform that leverages user analytics. This gives us the ability to see how large groups of people are behaving in the headset and drive future learning agendas.

Why it matters?

It opens up AVENUES for all of us to:

  • Train our empathy muscle
  • Be more aware of our own bias
  • Step into positive behavior change

AVENUES in action

AVENUES offers a content library that’s universally applicable across health and public services.

An opportunity to practice observing, inquiring and interpreting human behavior, especially when what people say and what they do don’t match up.

An opportunity to practice navigating power dynamics and managing conflict, particularly when it might rise to the level of violence.

An opportunity to deepen our understanding of how and when race bias enters our decision-making process.

An opportunity to focus on how trauma impacts us over generations and to consider ways to help people begin to heal.

An opportunity to practice understanding what young children are trying to tell us when they are not using words to do it.

An opportunity to provide whole person care to complex families.

An opportunity to experience a difficult series of meetings with a caseworker from a parent’s point of view.

An opportunity for those considering careers in human services to experience the dynamics of fieldwork.

An opportunity to practice difficult conversations with children in a developmentally appropriate way.

An opportunity for new police officer recruits to improve communication with citizens (US & UK versions).

An opportunity for police officers to improve their ability to think critically on their feet in tense environments.

An opportunity for health professionals to improve their understanding of the increased mortality rates among pregnant black women.

An opportunity for health professionals to improve their ability to discern pain levels in telehealth appointments.

An opportunity for health professionals to improve their working partnerships with their patients.

An opportunity for officers to practice de-escalating tense situations, particularly those with the potential for inmate conflict and violence or officer use of force.

An opportunity for EMS responders to practice communications with patients struggling with mental illness.

An opportunity to develop critical skills in complex group situations and practice making decisions with families, not for them.

Awards and recognition

Caseworker Virtual Reality Awards and Recognitions 3840x2160

AVENUES is a globally awarded solution, praised for Responsible Technology, Workforce Transformation, Best Mobile VR/AR and Social Impact at SxSW, Anthem Awards and more.

Our leader

Molly Tierney

Managing Director – Public Service, Child Welfare Lead, Americas