Operational transformation for a digital world

There are many reasons why commercial banks are digitizing their operations by adopting new IT platforms. For one, business customers of all sizes are demanding the enhanced services that this allows. Another is that if they don't, fintech and other competitors are eager and able to meet their customers' rising expectations.

True end-to-end digitization enables an array of operational efficiencies, from frictionless CRM and onboarding to growth-propelling loan origination, payments and cross-selling. It also allows them to integrate a variety of tools to unleash the full potential of their new platform and extract a greater return from investment.

Most importantly, digitization enables banks to gain valuable, timely insights into operations, customers and markets—and to empower the right people to effectively execute the organization's vision.

We're helping banks realize the limitless power of digital—and manage their customer relationships in entirely new and distinctive ways.

Commercial Banking capabilities

Regardless of where your organization is on its digital transformation journey, Accenture has a holistic set of offerings that, together with the industry’s leading data and technology products, can help you realize your full potential.

Sales enablement

We help your relationship managers maximize value for clients and the bank by transforming your CRM tools to generate the data insights they need.

Pricing optimization

We use AI and analytics to help banks develop a robust, unified pricing framework. The result: better accountability, consistency and efficiency.

Client lifecycle management

It's hard to make customers feel special when you ask them over and again for the same document. Effective CLM means truly putting the customer first.


nCino provides the foundation for commercial credit transformation—and no one has a larger, more capable and more experienced nCino practice than us.

Loan servicing/AFS level III replacement

We can help you get the most out of your loan servicing replacement program by defining the scope, de-risking the program and delivering value faster.

Data-driven banking

Accenture is working with clients to transform commercial banking by using data to change the face of relationship management and underwriting.

Trade finance

Banks are under pressure to help customers rapidly deliver their goods and transfer their funds securely, correctly and efficiently—and we can help.

Transformation enablement

Banks need to continuously innovate and change. We help them organize around a robust nerve center for more successful strategy, execution and talent.

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What we think

Alliances and partners

We augment our commercial banking capabilities through strong alliances with leading software providers.

Our leaders