When Mike Benvenuto, Chief Procurement Officer (CPO) at Aon, earned a seat at the table to help advance plans for sustainability, diversity and managing through a global pandemic, he knew procurement’s role had changed. To talk about this change, he joined more than 150 business and industry experts at Accenture’s Future-Ready Forum and unpacked what successful leaders are doing differently to thrive in this time of compressed transformation.
During his fireside chat, Benvenuto shared insights about what’s working at Aon, a US$10 billion leading global professional services firm that provides broad range of risk, reinsurance, retirement and health solutions and employs more than 50,000 people across 120 countries. He brought to life what it takes to build intelligent operations as CPOs are under more pressure than ever to expand the value they deliver.
The stakes couldn’t be higher. Global research reveals organizations with highly mature operations are considered “future ready” and are, on average, 1.7 times more efficient and 2.8 times more profitable. They also improve their talent mix, customer experiences and ecosystem relationships.