• Minimum 8+ years of progressive experience in IT operations, infrastructure engineering, or technology consulting — with a meaningful portion spent actually running enterprise operations at scale, not only advising on them

• Minimum 8+ years in a leadership role with accountability for operational performance, service delivery, or infrastructure reliability in a complex enterprise environment

• Minimum 3+ years experience designing and delivering AIOps, automation, or intelligent operations programs — with evidence of measurable operational outcomes (MTTR reduction, automation coverage, alert noise reduction, toil elimination)

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience) 

Bonus Points If:

• Prior experience in a senior enterprise operations role (Head of IT Operations, VP Infrastructure, NOC Director, or equivalent) before moving into consulting or advisory — the practitioner-to-advisor career path is a strong signal for this position

• Hands-on experience deploying or operating AIOps tooling in production (Dynatrace, Moogsoft, BigPanda, PagerDuty, Datadog, or equivalent) — not only designing or evaluating it

• Experience in regulated industries (financial services, energy, life sciences, public sector) where autonomous operations require additional governance, audit trails, and human oversight controls

• Industry certifications in cloud operations, SRE, or AIOps platforms; familiarity with ITIL 4 and how its practices adapt in an automation-first operating model

Skills:

• AIOps & Intelligent Ops Design: Hybrid/multi-cloud AIOps platform design (noise reduction, anomaly detection), agentic operations (autonomous triage, self-healing runbooks), and unified telemetry observability (Dynatrace, Datadog, Splunk, OpenTelemetry).

• Enterprise Operations Credibility: Hands-on background leading NOC/SOC and major incident command, navigating operational realities (alert fatigue, change freezes), and driving SRE/reliability practices (SLO/SLI frameworks, error budgets).

• Automation-First Delivery: End-to-end automation programme design (ROI modeling, toolchain selection), actionable workstream architecture, and organizational change/adoption management for human oversight of AI workflows.

• Executive Advisory & Thought Leadership: CIO-level strategic vision and business case development, alongside grounded points of view on agentic AI readiness and phased adoption roadmap sequencing.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/29/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $132,500 to $302,400
Cleveland $122,700 to $241,900
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maine $112,900 to $222,500
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York $122,700 to $302,400
New Jersey $141,100 to $302,400
Virginia $122,700 to $278,200
Washington $141,100 to $278,200

Chicago, IL

Albany, NY

Arlington, VA

Atlanta, GA

Austin, TX

Beaverton, OR

Bentonville, AR

Boston, MA

Carmel, IN

Charlotte, NC

Cincinnati, OH

Cleveland, OH

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Denver, CO

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Detroit, MI

Hartford, CT

Houston, TX

Irvine, CA

Irving, TX

Kirkland, WA

Miami, FL

Milwaukee, WI

Minneapolis, MN

Morristown, NJ

Mountain View, CA

Nashville, TN

New York City, NY

Oklahoma City, OK

Overland Park, KS

Philadelphia, PA

Pittsburgh, PA

Raleigh, NC

Redmond, WA

Sacramento, CA

San Diego, CA

San Francisco, CA

Scottsdale, AZ

Seattle, WA

St. Louis, MO

St. Petersburg, FL

Walnut Creek, CA

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