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Trust & Safety QA Analyst (English Speaking)

Trust & Safety Analyst | Early Career | Full time
Job No. R00135848 | Bangkok
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Job Description

  • Assess the quality of analysts on the project

  • Meet volume and quality targets for all quality assurance audits

  • Develop and maintain knowledge of client and their business needs processes

  • Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements

  • Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings

  • Take accountability for effectively handling escalations

  • Identify root causes for business related issues and recommend solutions to improve overall client satisfaction

  • Assist with monitoring and tracking incidents to ensure timely resolution

  • Deliver individual and group feedback, provide coaching sessions, motivating and encouraging analysts to improve performance


 

Required Skills & Experience

  • Fluent in English (reading, writing, speaking)

  • Able to work as night shift, 5 days/ week

  • Bachelor's degree

  • Previous experience evaluating quality preferred

  • Proven commitment to quality in work

  • Strong attention to detail

  • Ability to explain information and concepts clearly and succinctly for others to easily understand

  • Ability to read and interpret policy process maps accurately

  • Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile

  • Resourcefulness, critical creative thinking, and problem solving skills

  • Flexibility and adaptability e.g. learning new processes, policy changes

  • Demonstrated ability to work as part of a team, adding a positive attitude and business focus

  • Ability to effectively manage time and work in a fast paced, deadline driven environment

  • Fluency in social media platforms

  • Proficiency with Microsoft Office, particularly Excel e.g. Pivot Table, VLOOKUP, Macros

Bangkok

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For details, view a copy of the Accenture Equal Opportunity Statement

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Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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