Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations, SD-WAN Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, we are seeking an experienced Senior Network Engineer with strong expertise in Fortinet SD-WAN, Routing & Switching, and Cisco Meraki Wireless technologies. The ideal candidate will be responsible for designing, implementing, troubleshooting, and supporting enterprise network infrastructure across LAN, WAN, SD-WAN, and wireless environments.
This role requires a hands-on professional with strong problem-solving skills, operational excellence, and the ability to work closely with cross-functional teams to ensure high availability, security, and performance of network services.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
Network Infrastructure Management
-Design, implement, and support enterprise LAN, WAN, and Wireless network infrastructure.
-Monitor network performance, availability, and capacity to ensure optimal service delivery.
-Troubleshoot complex network issues and perform root cause analysis.
-Participate in network upgrades, migrations, and infrastructure transformation projects.
-Maintain network documentation, diagrams, SOPs, and operational procedures.
Fortinet SD-WAN
-Deploy, configure, and manage Fortinet Secure SD-WAN solutions.
-Configure and support:
-SD-WAN Policies
-Dynamic Path Selection
-Application Steering
-Site-to-Site VPNs
-IPSec Tunnels
-Internet Breakout Policies
-Monitor WAN performance and optimize traffic routing.
-Troubleshoot SD-WAN and connectivity-related issues across multiple sites.
-Implement security policies and integrate SD-WAN with enterprise security controls.
Routing & Switching
-Configure, support, and troubleshoot enterprise routing and switching environments.
-Hands-on experience with:
-BGP
-OSPF
-EIGRP
-VLANs
-STP/RSTP/MST
-HSRP/VRRP
-ACLs
-QoS
-NAT
-Support branch, campus, and data center network environments.
-Perform network performance tuning and capacity planning.
Cisco Meraki Wireless
-Deploy and manage Cisco Meraki Wireless solutions.
-Configure and support:
-Meraki MR Access Points
-Wireless SSIDs
-Guest Access Solutions
-RF Optimization
-Wireless Security Policies
-Monitor and troubleshoot wireless performance and connectivity issues.
-Manage wireless environments through the Meraki Dashboard.
-Conduct wireless surveys and optimization activities when required.
Operations & Support
-Participate in incident, problem, and change management processes.
-Provide L2/L3 support for network-related incidents and service requests.
-Work with vendors and service providers for issue resolution and escalations.
-Ensure compliance with security and operational standards.
-Support planned maintenance and after-hours activities when required.
Professional & Technical Skills:
Technical Skills
-Strong hands-on experience with Fortinet SD-WAN solutions.
-Solid understanding of Routing & Switching technologies and protocols.
-Experience managing Cisco Meraki Wireless environments.
-Good knowledge of:
-TCP/IP
-DNS
-DHCP
-NAT
-VPN Technologies
-Network Security Fundamentals
-QoS and Traffic Engineering
-Experience using network monitoring and troubleshooting tools.
Preferred Skills
-Experience with FortiGate Firewalls.
-Exposure to Cisco Switching and Wireless technologies.
-Knowledge of Network Access Control (NAC) solutions.
-Understanding of cloud networking concepts (AWS/Azure).
-Basic scripting knowledge (Python, PowerShell, or Ansible) is an advantage.
Preferred Certifications
Fortinet Certified Professional (FCP) / NSE Certifications
Cisco CCNA or CCNP Enterprise
Cisco Meraki Solutions Specialist Certification
ITIL Foundation (Preferred)
Additional Information:
- The candidate should have minimum 5-8 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- 15 years of full-time education is required.
Bengaluru
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.