Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Palo Alto Networks Firewalls
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various critical business systems. This role requires a dynamic approach to problem-solving, ensuring the smooth operation of multiple interconnected components. The engineer collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to identify potential disruptions before they impact business functions. The role demands adaptability and a proactive mindset to manage complex technical challenges effectively.
We are seeking a highly skilled Palo Alto Firewall Engineer with strong expertise in GlobalProtect VPN solutions to design, implement, and manage secure remote access infrastructure. The role involves supporting global enterprise environments, ensuring secure connectivity, high availability, and seamless user experience for remote workforce.
Job description
Firewall Management
Design, deploy, configure, and manage Palo Alto Next-Generation Firewalls (NGFW).
Implement and manage security policies, NAT rules, App-ID, User-ID, and Content-ID.
Perform firewall rule analysis, optimization, and compliance auditing.
Handle firewall upgrades, patching, and lifecycle management.
GlobalProtect (Core Focus)
Design and implement GlobalProtect VPN (Portal & Gateway architecture).
Remote Access VPN
Always-On VPN
Clientless VPN (if applicable)
Manage authentication mechanisms (LDAP, RADIUS, SAML, Azure AD, MFA).
Split tunnel & full tunnel configurations
HIP (Host Information Profile) checks
Endpoint security posture validation
Optimize VPN performance and ensure high availability (HA configuration).
Monitoring & Troubleshooting
Troubleshoot L2/L3, VPN, and application connectivity issues.
Analyze logs and packet captures for deep troubleshooting.
Work with cross-functional teams (network, security, application teams).
Automation & Optimization
Automate routine firewall/VPN tasks using APIs or scripting (Python).
Improve operational efficiency and enforce standardization.
Required Skills
Strong hands-on experience with Palo Alto Firewalls (PAN-OS)
Deep expertise in GlobalProtect VPN architecture and troubleshooting
Knowledge of:IPsec, SSL VPN concepts
Routing protocols (BGP, OSPF, Static)
NAT, DNS, TCP/IP
Experience with Panorama central management
SSL Decryption
Authentication & Integration:LDAP, RADIUS, SAML, Azure AD integration
Multi-Factor Authentication (MFA)
Certifications (Preferred)
PCNSE (Palo Alto Networks Certified Network Security Engineer)
PCNSA (Preferred)
Any cloud certifications (Azure / AWS)
Soft Skills
Strong troubleshooting and analytical mindset
Excellent communication and stakeholder management
Ability to handle high-severity incidents in global environments
Documentation and reporting expertise
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Palo Alto Networks Firewalls.
- Strong knowledge of firewall configuration, management, and troubleshooting.
- Experience with network security protocols and best practices.
- Ability to analyze logs and network traffic to identify security threats and system issues.
- Familiarity with incident management and escalation procedures.
- Skilled in collaborating with cross-functional teams to implement security solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in Palo Alto Networks Firewalls.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.