HR Service Delivery Analyst
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
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What would you do? The HRIS Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it. Analyze data in & between mutiple systems like Workday & SAP. Identify errors & rectify timely in the system. Read, understand and analyze client process as per the business rules as a subject matter expert. Serve as the primary expert on HRIS structures and processes, providing guidance on policy interpretation, regulatory compliance, and best practices. Audit accurate and timely updates in HR systems and ticketing platforms (e.g., Workday, ServiceNow). Lead the resolution of complex employee inquiries and escalations related to HRIS data, access, and system administration. Oversee the execution of annual HRIS cycles ensuring accuracy and fairness. Act as a key contributor in system enhancements, policy updates, and process automation initiatives related to HRIS platforms. Develop and deliver training, documentation, and knowledge resources to HR teams and stakeholders on HRIS topics. Master the given process and help team members overcome process-related queries.
What are we looking for? • • Domain: HR Data Audit Reconciliation Experience ERP: SAP and WORKDAY • • Case Management: Any tool Service Now preferred • • Shift: Willingness to work in Night shift • • Location: Bangalore or willing to relocate to Bangalore is a must • • RTO: 100 percent work from office during transition and stabilization on all 5 days approximately 12 months • • • Escalate issues and seek advice when faced with complex issues or problems. • • Ensure LWl s Process Documentations are followed and updated regularly and train team members on process updates. • • Ensure process controls are in place; Maintain, validate and update process documentations as applicable. • • Perform Root Cause Analysis on issues and suggest appropriate corrective action for current remediation and future control. • • Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls. • • Participates in Knowledge Transfer of any process or client and acquires in-depth knowledge of process as an SME.
Roles and Responsibilities: • • Must have clear understanding of the existing performance metrics in the process and improvise the measurement system to make it more effective and transparent. • • Plan proper allocation of work. • • Qualification: Graduate • • HRIS Experience. • • Problem Solving. • • Strong MS Office and Excel skills with focus on data analytics. • • Results & detail-oriented. • • Strong communication or organizational skills. • • Benefits or HRIS experience required. • • Knowledge of Workday & SAP business processess & cross system integration is requried. • • Good organizational and prioritisation skills. • • Analytical and problem-solving skills. • • Multi-cultural awareness. • • Passion for customer service. • • Team player. • • Attention to detail. • • Focus on high data accuracy. • • Quality driven in communications and all system transactions. • • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. • • Good written and verbal skills. • • Core Competencies • • Professional Qualities • • Good oral and written communication skills • • Ability to identify and effectively use resources • • Excellent customer service skills • • Working Conditions US Hours India Pureplay Nightshift • • Candidate should be willing and flexible to work in rotational night shifts within US Hours
Bengaluru
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