Requirements:

• Computer Science, information Technology, or related disciplines.
• 7+ years of experience in infrastructure and public cloud technical support, operations, or related areas.
• Familiar with at least one major public cloud platform (e.g., Tencent Cloud, Alibaba Cloud, AWS, Azure) with solid knowledge of cloud architecture fundamentals.
• Proficient in Linux/Unix, windows server operating system with strong system troubleshooting skills and familiar with common command-line tools.
• Familiar with fundamental network support (TCP/IP, DNS, HTTP/HTTPS, Load Balancing, etc.) and able to independently troubleshoot common network issues.
• Excellent Chinese and English listening, speaking, reading, and writing skills; able to work fluently and professionally with global team in both languages.
• Strong service awareness and customer communication skills; excellent problem analysis and logical thinking abilities.
• Strong stress tolerance and teamwork skills.

Nice to have:

• Certifications in major public cloud platforms (e.g., AWS Solution Architect Associate/Professional, Azure Administrator/Architect, Alibaba Cloud ACP/ACE, Tencent Cloud TCCA/TCCP/TCCE).
• Experience with ITIL or PMP IT service process.
• Hands-on experience with containerization technologies (Docker, Kubernetes).
• Experience in cross-national team collaboration.

Cyberjaya

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