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Network Administrator Senior Analyst

Software/Application/Cloud Tech Support Analyst | Early Career | Full time
Job No. 14263294 | Bucharest
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Operational Role

  • Provide Level 3 support for incident, issue, and outage management, including investigation and restoration of network performance, capacity, and connectivity.

  • Participate in problem management and root cause analysis.

  • Implement Accenture standards related to network environments.

  • Configure and implement network scenarios based on client requirements.

  • Participate in duty service to coordinate daily operational tasks and address queries raised with the NS team.

  • Participate in on-call service for critical network issues outside business hours.

  • Ensure adherence to network policies and procedures aligned with Accenture security standards.

  • Contribute to global and regional network-related projects.

  • Deploy and refresh network infrastructure components.

  • Provide ongoing support for daily operational issues.

  • Maintain network documentation and ensure compliance with processes in scope of NS team.

  • Manage network elements in cloud environments.

  • Monitor network infrastructure parameters and trends to prevent incidents or problems.

  • Operate IT production services according to agreed SLAs.

  • Schedule, track, and facilitate acceptance of changes using Configuration and Change Management processes.

Architecture Role

  • Translate business needs into network architecture solutions.

  • Prepare proposals for architectural solutions for clients.

  • Analyze client requirements and implement architectural solutions.

  • Modify and optimize existing architectural solutions as needed.

Education

  • Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.

Work Experience

  • Minimum 1 year of hands-on experience in networking technologies.

Work Requirements

  • Readiness for on-call support on a rotation basis.

  • Ability to work after hours to meet SLA timelines, fault resolution, and change implementation.

  • Willingness to travel to other Accenture offices if needed.

Knowledge and Skills

  • Experience with Layer 2/Layer 3 switching, routing, and firewalling.

  • Understanding of Wi-Fi technology and networking concepts (DNS, DHCP, NAT, firewalls, switches, routers).

  • Strong knowledge of TCP/IP services and network security principles.

  • Ability to work independently on medium-complexity tasks.

  • Good organizational, oral, written, and interpersonal skills.

  • Ability and willingness to learn new technologies and meet tight deadlines.

  • Understanding of ITIL service management concepts.

  • Deep knowledge in at least one network specialty.

  • Proactive customer approach and professional attitude.

Language

  • Fluent English.

Preferred Experience

  • Security architectures and technologies.

  • ISO27001, ITIL frameworks.

  • Cisco, Juniper, Palo Alto, Aruba, and Fortinet technologies.

  • Network management and monitoring systems.

  • Database building, programming, and scripting.

Bucharest

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