Minimum Qualifications

• Technical Support Experience (L2/L3) for cloud compute/observability platforms, migrations, and VMware/SAP workloads.
• Troubleshooting & Analysis: proficiency with logs, metrics, tracing; guest OS (Linux/Windows) diagnostics; storage/network performance; migration tooling.
• Communication: customer‑friendly RCA and escalation narratives; ability to handle sensitive, high‑impact scenarios.
• Language: Mandarin B2 (CEFR) mandatory; English professional working proficiency.
• 2-6 years of experience on google cloud or any cloud platform such as AWS or Azure

Preferred Skills & (Product) Certifications

• Google Cloud Associate Cloud Engineer; Professional Cloud Architect; Professional Cloud DevOps Engineer.
• VMware (VCP) and HCX; Windows/Linux admin certs; SAP on GCP enablement; GCBDR training.
• Hands‑on with Pricing/Public Catalog APIs, VM Manager, Migration Center, BMS provisioning.

Core Competencies

• Customer Obsession: empathetic, clear communication; adept at high‑touch account management.
• Rigorous Quality: documentation fidelity; audit readiness; reproducible support practices.
• Ownership & Drive: autonomous resolution of complex escalations; transparent stakeholder updates.
• Collaboration: effective engagement with engineering, PM, and field teams.
• Continuous Improvement: contribute to runbooks, KBs, lab templates, and automation ideas.

Working Hours

• Standard business hours in MYT (GMT+8) subjected to support location and attend on‑call rotations or priority escalations as required
• Hybrid/onsite per program policy.

Kuala Lumpur

Requesting an Accommodation

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