Communications consulting

Discover how we're helping CSPs reinvent by updating tech and operating models, adopting new growth models and driving hyper-personalization.

Reset. Reinvent. Rebound.

The rules of competition have changed for Communication Service Providers (CSPs). Disruptive forces have upended the industry, redefining the rules for how CSPs approach both consumer and business segments, as well as their own technologies. CSPs need to activate new paths for growth. Our vision for the industry is the result of research and industry analysis across shifting consumer, technology and business models trends, and their impacts our industry.

Our subject matter experts, combined with dedicated work in the field led us to identify five strategic paths for growth in the years ahead: we call them our 5 Value Plays. Enhance B2C with the Connected Consumer Platform; diversify experiences for small & medium business as an SMB Activator; launch cross-industry solutions at scale through the X-Industry Activator; streamline operations as Connectivity Optimizer; or make the leap as a Structural Separator. Which play is right for you?


What we think

Swisscom raises its environmental ambition

Based on Accenture’s recommendations, Swisscom increased its goal two-fold – aiming to reduce emissions, together with customers, by 1 million tons of carbon by 2025.

Accenture also helped Swisscom integrate carbon-related KPIs and parameters into decision making and product development processes.


Case studies

Swisscom decided to update its sustainability goals with ambitious goals in a race to Net Zero by addressing Scope 4 emissions.

Explore how Vodafone has adopted WhatsApp, to exceed rising customer expectations and transform into a more customer-centric operator.

Accenture helps Rakuten Mobile build the world’s first fully virtualized cloud-native telecommunication network.

Vodafone partnered with Accenture to transform their global finance organization and deliver one of the largest migrations in SAP’s history.

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Accelerating the 5G future of business

The possibilities sound endless – but what do businesses actually expect from next generation connectivity?


Awards & recognition

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Communications Industry news

Learn more about Accenture Communications in the news.

Accenture acquires Arca to bolster its 5G network capabilities

Acquisition enhances Accenture’s ability to drive comprehensive transformation across 5G deployment and network operations.

Accenture and AT&T bring mobile connectivity to Phillips 66 with private cellular network

Private network creates efficiencies and lays the foundation for future 5G use cases.