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Case Study

Improving the user experience with Salesforce

ENGIE Home Services worked with Accenture to accelerate a Salesforce-powered transformation that is helping it become a customer-first organization.


What Accenture did

People and culture

Value delivered

Operations optimization

Especially via a “NUM” mobility project equipping technicians with a mobile app to manage their daily duties.

Employee experience improvement

By digitizing tools used by all workforces, including customer advisers, technicians and managers in agencies.

Customer intimacy and satisfaction increase

By developing a 360-degree view of customers and improving selfcare.

IT modernization

By drawing up an IT Roadmap for the coming years.

Meet the team

Danielle Tuarze

Managing Director – Engie Global Account Lead

Emilie De Possesse

Managing Director – Technology Lead, Accenture France and Benelux

Bruno Katz

Managing Director – Industry and Functions Network Technology Lead, Accenture France

Micaël Debast

Managing Director – Salesforce projects Lead, Accenture France
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