A new retail business on express delivery
Accenture helped Salling Group introduce a grocery delivery service that puts customer experience at the core.
When pandemic restrictions hit Denmark, the nation’s oldest grocery retailer, Salling Group, was compelled to launch a digitally enabled home delivery model, maximizing convenience for customers who could no longer frequent its physical Føtex stores. What did that entail? New buildings, a massive recruitment drive, a new fleet of refrigerated vehicles, and a website and app built on Salling Group's existing technology stack.
And to meet urgent needs, the company massively condensed the project’s timeline, becoming a lifeline to millions of families and ushering in a new age of digital growth.
Salling Group introduced a delivery service for its Føtex brand in Copenhagen, at the pace of pandemic-inspired change. Accenture helped with UX design, journey mapping, and a front-end build for digital touchpoints to create a “minimal lovable product” that would recreate the comforts of the in-person grocery shopping experience, coupled with unparalleled convenience.
The website and app went beyond basics to offer user-friendly shopping lists and a recipe curation option capable of suggesting ingredient swaps for carbon offset. Accenture’s experts were involved in the end-to-end delivery of the service, guiding a sound operational approach focused on customer experience.
Salling Group debuted its new business in just 10 months, and pandemic-era customers eagerly embraced the new service. Throughout the build, the Accenture team focused on a design and front-end experience that would delight and satisfy customers, drawing on extensive experience with global food brands and technology.
Salling Group’s customer-centric digital shopping experience now brings everything shoppers love about Føtex straight to the front porch.