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2021 SHSMD Connections

September 19-21, 2021 Henry B. González Convention Ctr, San Antonio, TX
#HumaninzingHealthcare
Join us to learn timely information, discover targeted solutions and connect with healthcare strategy leaders from around the country.

Hear us speak

SHSMD Connections 2021 will bring together hundreds of healthcare professionals to share ideas, explore new ways of thinking and build partnerships.

 

Accenture will present two sessions at the conference. Join us for Imagining an Uncertain Future: Preparing for What Is Next in Healthcare, a pre-conference workshop on September 19, and Senior Loyalty Engagement in Post-Pandemic Times on September 21.

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Location
Henry B. González Convention Ctr, 900 E Market St, San Antonio, TX 78205

Agenda

Location
Henry B. González Convention Ctr, 221B, 900 E Market St, San Antonio, TX 78205

Healthcare is undergoing unprecedented change. This session will introduce the concept of scenario planning and guide participants to imagine the healthcare’s new normal.

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Speaker
Alicia Graham

Managing Director – Song, Health and Public Services

Holly Sullivan

Senior Director – Strategic Marketing, Spectrum Health

Location
Henry B. González Convention Ctr, 221B, 900 E Market St, San Antonio, TX 78205

Location
Henry B. González Convention Ctr, 225CD, 900 E Market St, San Antonio, TX 78205

Accenture research reveals that the longer customers are loyal, the more likely they will continue to remain so. This session will explore how Renown Health successfully deployed a robust senior loyalty program to attract and keep 25% of likely senior switchers.

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Speaker
Suzanne Hendery, MA/APR

Chief Marketing and Customer Officer – Renown Health

Location
Henry B. González Convention Ctr, 225CD, 900 E Market St, San Antonio, TX 78205

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