Job Description
Accenture Advanced Technology center is looking for technology enthusiasts ready for a challenging IT career and focus on application development.
You could have the opportunity to help clients develop applications with a cloud-first, digital- first mindset, generate the next wave of innovative technology in our state-of-the-art Accenture Labs, and provide end-to-end service and project delivery across all our Accenture Delivery Center engagements using rapid development principles such as Agile and DevOps to make software faster, flexible and more liquid.
Your talent – new challenge – new skill. Apply now!
WHAT WILL YOU DO
• Create and maintain a training program for increased business, customer service and technical knowledge
• Escalate problems to third-level support personnel when appropriate using the escalation procedures outlined in the Help Desk Standard Operating Procedures manual
• Perform application monitoring and application operations
• Integration of monitoring tools with ITSM systems and other monitoring tools
• Support the preparation of solution architecture
• Troubleshoot application issues
• Monitor application performance
• Install, maintain, configure and ensure integrity of relevant applications
• Perform back-up & restore activities
• Ensure timely responses to incoming queries by the project's service desk team, resolving each interaction to customers' satisfaction while tracking all customer contacts, research questions and issues
• Oversee the activities of the Service Helpdesk and act as a point of contact for the Customer in the scope of Incident and Problem management
• Develop a performance measurements framework and facilitate team member feedback system
• Participate in the development of a service-level agreement and ongoing management of service-level compliance
Qualifications
WHAT WE EXPECT
• Minimum three years of proven relevant work experience
• Experience in the field of implementation and development of application monitoring tools, IT services and/or applications
• Experience within an IT Service Management & reporting for defined service domain
• Experience in problem & incident management and fundamental technical system trouble shooting abilities
• Effective verbal and written communication skills and ability to work with technical and nontechnical personnel at various levels in the organisation
• Experience using the Angular 2/Java/Spring Boot/SQL Server/RabbitMQ/Cassandra technology stack is a plus
• Motivated personality and ability to work in self-organised teams
• Fluent in English
WHAT WE OFFER
Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1 600 € depending on your professional and personal qualifications in the required areas.
Certification:
• Elastic Observability Engineer certified
Optional:
• Angular Developer certified
• OCA Java
• Accenture Cloud Native certified
• Accenture Java certified
• ITIL Foundation
• ITIL Practitioner
Recognition:
• Guaranteed paid overtime or overtime vacation
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Flexibility:
• Flexible working arrangements (time & place of work)
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 90%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card
If you would have any additional question regarding this position, do not hesitate (feel free) to contact me at jaroslav.ondrusek@accenture.com
