Job Description

WHAT WILL YOU DO

  • Shared IT Service Desk agent – offering shared IT support to multiple clients using cross training and methodologies in Incident and Request management 

  • Support end user in day by day operations with specific applications, operating system, hardware and software;

  • Receive and make calls, chats, emails and self-service contacts, collect information applying check list;

  • Classify requests/incidents and provide initial support and triage

  • Research of required information using available resources, user guides and match complaints with Known Errors and Problems;

  • Categorize and document cases per required standards; 

  • Identify and escalate priority issues;

  • Support in using application functionalities, identification of possible workaround;

  • Route cases that are not in scope or not resolvable to next levels of support.

  • Handle operational queries with a sense of urgency  while meeting required quality metrics.

  • Resolve incidents and service requests using step by step documentation.



Qualifications

WHAT WE EXPECT

  • Experience with PC and Microsoft Office Suite. 

  • Basic Understanding of PC configuration and hardware

  • Basic Understading of printers, network drives, password reset, MFA

  • Written and spoken German B2 minimum

  • Customer/Call Contact Center

  • IT Service Desk previous experience would be an advantage.

  • Experience working remotely and communicating with team leads through Chat tools 

WHAT WE OFFER

Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay ranges from 1 300 € depending on your professional and personal qualifications in the required areas.

Recognition:

  • Guaranteed Paid overtime or overtime vacation

  • Cafeteria – Budget for benefits based on your choice

  • Transparent bonus structure

  • Refer-a-Friend – get a bonus in the employee referral program

  • Loyalty presents

Flexibility:

  • Flexible working arrangements (Flex-work, Home Office)

  • Possibility to participate in projects abroad

Future:

  • Wide range of leading-edge training (including various language

  • course)

  • Teambuilding activities

  • Regular performance management and evaluation process

  • Ongoing career guidance and mentoring

Family & Health:

  • Multisport card which grants access to hundreds of different gyms, studios, and swimming pools

  • Three extra days off

  • Sick leave compensation

  • Family oriented benefits (Wedding and New baby bonus)

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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